Pricing

On this screen you can set pricing for your services based on a number of factors:

• Base Price: This is a flat fee each trip.

• Loaded Mileage Rate: This is a per/mile fee for every mile in which the passenger is loaded. You can optionally allow a customer a certain number of free miles which will be excluded from the calculations.

• Unloaded Mileage Rate: This is the same as the loaded mileage rate, but applies to miles traveled before the passenger is loaded.

• Wait Time Rate: This enables charging for time the driver spends waiting for the passenger to be available. The user needs to enter a rate and a time period for that rate to be applied (e.g. $10 per 15 minutes). There is also the ability to optionally give a particular number of free minutes.

• Late Cancellation / No Show Fee: This charges customers if they cancel to close to the pickup time or don't show up at all. For the late cancellation portion, users enter the time window (in minutes) that constitutes late cancellation.

• After Hours Fee: This is used to charge extra for trips that occur outside normal business hours. The user must enter the amount to charge as well as the start and end of business hours.

• Holiday/Weekend Fee: This enables charging an extra fee for holiday and/or weekend trips. The user must enter the fees for each, and if setting a holiday fee must select which holidays it applies to.

• Stair Fee: Enables charging for stairs at the pickup or dropoff location. The user must enter the fee amount and what type of fee it is (flat or per-stair). Optionally a minimum number of steps required to charge a fee can be set.

• Additional Flat Fees: Fees can be set for:

  • Wheelchair Rental

  • Oxygen

  • Additional Attendants

  • Additional Passengers

  • Bariatric Passengers

Once you have set your desired fees, click "Next" and the pricing model will be added.

Modifying An Existing Pricing Model

To modify a pricing model, simply click the pencil icon next to the name on the list for the one you want. The first form will appear and then everything works just as it does for creation.

Deleting An Existing Pricing Model

To delete a model, simply click "Delete" next to the name of the model you wish to delete.

Pricing A Trip

In order to have the price for a trip calculated according to your pricing models, first enter all of the trip information. Once that is completed, click the $ button as shown here:

When that button is pressed, if there is a pricing model that matches the trip by payer, space type, and trip date, you will receive a breakdown of the trip pricing like this:

Here you can examine the pricing and if you agree with it, click Accept and the price will be entered into the input price field. If for any reason you do not want to use this calculated price, click Cancel and the input price field will remain blank. You can then enter a price manually if you wish.

Stale Pricing

The calculated price is based on the data that has been entered for the trip. If this data changes (e.g. the pickup time changes which could mean it's off-hours, or the pickup location changes which means the mileage changes) then the pricing can change. If this happens, the current saved price will be marked "stale". To update the pricing, simply click the $ button and proceed as above. If the price is still this will be indicated in the input price field, which will read "Input Price (stale)" and the Save button, which will be labeled "Save With Stale Price". Note that you are not required to update the pricing; this is simply a reminder to check into it.