FAQ

How do I get Help with my access?

To get assistance you can submit a Brown-Forman Partners Help Request (Google Form). You can also review the rest of this FAQ to see if your question is answered here.

I'm having trouble with Microsoft Authenticator for MFA.

Common troubleshooting tasks for Microsoft Authenticator are described here: Troubleshoot Problems with Microsoft Authenticator

Are other multi-factor authentication (MFA) methods available like SMS or Phone Call?

Microsoft Authenticator is the only supported MFA method. For additional assistance on this topic, please submit a Brown-Forman Partners Help Request (Google Form).

I don't remember my Microsoft Account password.

If your Guest account email address is associated with a Microsoft account, the login flow will request that you log in with your password. Brown-Forman does not have access to your password and cannot reset it.

If your organization uses Microsoft Entra, contact your local IT Support. If your email is associated with a personal Microsoft account, follow this guide to reset your password: Reset a forgotten Microsoft account password

I'm not receiving the one-time passcodes to my email when trying to log in.

In this situation the most likely cause is that your email provider is blocking the message or flagging it as junk mail. Please ensure you check your junk and spam email folders. For further assistance, you can submit a Brown-Forman Partners Help Request (Google Form).

How do I access the Brown-Forman applications available to me?

All apps are available through the MyApps portal linked above and located here: https//myapps.microsoft.com/b-f.com

When I access the MyApps portal, I don't see the applications I need (eg. Product Catalog). How do I request access?

Most access is granted automatically. Additional access or missing access must be requested by submitting a request via the Brown-Forman Partners Help Request (Google Form).

I'm getting an error that says, "Sorry, but we're having trouble signing you in."

This can have multiple causes. Here are some examples of the most common.

"...does not exist in tenant 'Brown-Forman Corporation'..." means there is no account by that name in our system. Start an incognito or private browsing session, and follow the Self-Registration process to Create a new account. If you still have challenges, submit a Help Request using the link above.

"... Your administrator has configured the application ... to block users unless they are specifically granted ... access." means your account has not been granted access to the application you are trying to reach. Submit a Help Request using the link above.

I'm getting a 'resourceNotFound' error.

This is sometimes seen during new account registration when prompted to sign up for MFA. This error is transient and will go away. Hit back on your browser until you return to the MFA setup screen then hit "Next" again.

This can occur during first time MFA setup. Hit back on your browser to get to the "Start by getting the app" screen. Hit the blue "Next" button to continue.

I have another question not answered here. How do I find more info?

You can submit a Brown-Forman Partners Help Request (Google Form). You can also review the rest of this FAQ to see if your question is answered here.

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