Emergency Procedures

Police-Fire-Paramedics (local)                      9-1-1*

In Case of an Emergency, Contact

     Capital Police - Phoenix                           (602) 542-4580

     Security - Phoenix                                    (602) 542-4883               Cell Phone: 602-318-8804

     Security - Tucson                                      (520) 320-4252               Cell Phone: 602-768-5628

     Tucson Police Department                     (520) 791-4444

     Building Manager                                     (602) 542-8238               Cell Phone: 602-361-3315

     Building Supervisor                                 (602) 542-4162               Cell Phone: 602-502-4479 

     Agency Emergency Coordinators    

     Arizona Poison Control                           (800) 362-0101

     TDD Emergency Number                        9-1-1 (voice/TDD)

     TDD Capital Police                                    (602) 542-4593/TDD

*Note: The Capital Communications System allows direct dial of 9-1-1. There will be a slight delay. STAY on the line.

Purpose:

To provide safe and orderly evacuation of the public and employees from the ICA facilities in the event of a bomb threat, fire, natural disaster, hazardous material/gas leak, civil disturbance or power failure. 

The information on this site is not all inclusive, but covers most actions taken during emergencies. Common sense must prevail when instructions are not available or do not fit your particular needs. If you have questions concerning a unique situation not covered on this site, contact Special Services Maintenance department at 602-542-4162.

Policy:

1. Special Services request that all Division Managers / Tenant Adm. Managers designate a floor warden and backup to assist in carrying out the procedures outlined in the Emergency Evacuation Plan.

2. ICA Facilities Management will be responsible for providing training and will schedule and complete an annual evacuation drill as required by law.

3. All floor wardens are responsible to verify that their employees have been familiarized with location and use of aire alarms, fire protection equipment, exits, areas of rescue, and assembly areas. 

Procedures:

These procedures are to be followed unless otherwise directed by Police or Department Officials. 

Emergencies, disasters, accidents, and injuries can occur in any setting and at any time, usually without waring. Being prepared physically and psychologically to handle emergencies is an individual responsibility as well as an organizational one. 

The purpose of this guide is to acquaint you with a plan for handling emergencies and to establish guidelines to follow at work and at home. Once you are familiar with this information, you should be able to protect yourself and perhaps save the life of another. 

Preparation is the key to minimizing the effects of emergencies. Know the answers to the following questions BEFORE you have to use the information

1. WHERE ARE MY EXITS?

2. HOW WILL VISTORS AND EMPLOYEES WITH DISABILITIES BE EVACUATED?

3. ARE VITAL RECORDS PROTECTED?

4. WHERE IS THIS PLAN KEPT, AND WHERE WITHIN THIS PLAN ARE ITS EMERGENCY PHONE NUMBERS?

The time that you spend researching and answering these questions can save lives and resources. Preparation will minimize panic and confusion It will also allow a planned response rather than an undirected reaction. No matter what the crisis, THINK before you act, then act swiftly to limit your exposure to danger.

PLEASE READ THIS PAGE THOROUGHLY BEFORE AN EMERGENCY OCCURS AND BECOME ACQUAINTED WITH YOUR EMERGENCY RESPONSE TEAM MEMBERS AND EMERGENCY PHONE NUMBERS.

State Emergency Planning personnel have established procedures for you. YOUR SAFETY IS OF PRIMARY IMPORTANCE!

If a catastrophic event occurs, the Capital Police or local law enforcement will call the Division of Emergency Management. 1-800-411-ADEM (24 hour).

1. Proceed to your predetermined exit or alternate exit if necessary. Shut all doors as you leave.

2. The floor warden is responsible for ensuring that all staff and visitors evacuate the area.

3. The searcher will check meeting rooms, restrooms, storage/utility areas, private offices and workstations, etc. to alert occupants of the evacuation.

4.  All disable persons are taken immediately to the designated area of rescue or their assigned assembly area with the assistance of two (2) assigned staff members. These staff members remain with the dis-abled person until an "all clear" is given.

   1. 1. The floor warden shall notify the ICA Building Fire Warden of the location (i.e. n/w stairwell, etc.) of the disabled person(s) if left in an area of rescue.

      2.  In the event of an emergency where immediate danger is prevalent to disabled persons, the procedures outlined in the "Evacuation of Persons with Disabilities" will be followed.

5.  Proceed quietly and orderly.

6. DO NOT USE ELEVATORS.

7. Once outside, go directly to designated assembly area and remain there; supervisors will need to determine if all personnel are accounted for. Do not return to building until the all clear message is received from ICA Building Management.

8. DO NOT OPEN DOOR if hot or if smoke is present

Above all else, involve the individual. They are the experts on their own impairments and know best how to move them out of a building in an emergency. Make sure he/she understands what is happening, and what procedures must be followed. Some physically challenged people are vulnerable to respiratory complications - remove them from smoke or fumes immediately.

1. PEOPLE WITH MOBIUTY IMPAIRMENTS

People having mobility Impairments may or may not use wheelchairs. The floor warden shall assign personnel to assist those with mobility impairments. It is Important to effectively communicate. Ask the person with the Impairment for instruction. 

• People with mobility impairments on floors two through six in the Phoenix building will be escorted to the northwest stair landing by two people assigned to the task by the floor warden. One person will remain with those that are physically challenged and the other will evacuate and notify appropriate fire/rescue personnel. Fire/rescue personnel will evacuate those that have mobility impairments. Remember, the northwest stair landing is fire rated for two hours and should provide adequate safety. People with mobility impairments should not be evacuated by non-fire/rescue personnel unless their safety and/or health are in immediate jeopardy. In those rare circumstances, evacuation win proceed in accordance with provided training remembering that individuals in wheelchairs should not be removed from their wheelchair.

• People with mobility impairments on the second floor in the Tucson building will be assisted by two people assigned by the floor warden. Evacuation will be performed by fire/rescue personnel. People with mobility impairments should not be evacuated by non-fire/rescue personnel unless their safety health is in immediate jeopardy. In those rare circumstances, evacuation will proceed In accordance with provided training remembering that individuals in wheelchairs should not be removed from their wheelchair.

2. VISUALLY IMPAIRED PEOPLE

Although most blind or visually impaired people will be familiar with their immediate work area, it is necessary to:

• Explain the nature of the emergency.

• Offer to guide him/her. As you walk, explain your destination. Where you are, any obstacles, which way you are going to turn, the number of steps, etc.

•  Upon reaching safety, orient the individual to his/her surroundings. Ask if further assistance is needed. Stay with him/her.

3. DEAF, HEARING IMPAIRED OR SPEECH IMPAIRED PEOPLE

Communication varies with people who are dear, hard or hearing or speech impaired. Audible alarms may not be heard by them. It is important that everyone understand what is happening, how and where to proceed. To gain attention, tum light switch on or off, tap her/his shoulder, wave your hands, etc. indicate through gestures, or in writing (short, concise words). What is happening and what to do. Example: "Fire - move to the rear door, then right and down. Leave NOW.  

ABOVE All, REMEMBER THAT EVERYONE IS UNIQUE. THROUGH BRIEF COMMUNICATION AND BY ASKING QUESTIONS, EVACUATION CAN BE QUICK AND SAFE.

Characteristics of potential threats in mail:

• • Excessive postage

  • Handwritten and poorly typed addresses

  • Incorrect titles

  • Title but no name

  • Misspellings of common words

  • Oily stains, discolorations or odor

  • No return address

  • Excessive weight

  • Lopsided or uneven envelope

Letter and Parcel Bomb Recognition Points

• •  Foreign mail, air mail, and special delivery

  •  Protruding wires or aluminum foil

  •  Excessive security material such as masking tape, string, etc.

  • Visual distractions

  • Ticking sound

  • Marked with restrictive endorsements, such as “Personal” or “Confidential”

  • Shows a city or state in the postmark that does not match the return address

SUSPICIOUS PACKAGES, MAIL, ETC.

1.  DO NOT HANDLE.

2.  If an item is opened and appears threatening, or contains a suspicious device, DO NOT HANDLE ANY FURTHER.

3. Refer to “Letter and Parcel Bomb Recognition Points".

4. Secure the area.

5. Contact Capitol Police or local law enforcement officials.

• DO NOT try to CLEAN UP the powder. COVER the spilled contents immediately with anything (e.g., clothing, paper, trash can, etc.) and do not remove this cover!

• Then LEAVE the room and CLOSE the door, or section off the area to prevent others from entering (i.e., keep others away).

• WASH your hands with soap and water to prevent spreading any powder to your face.

• Report the incident to local police (call 911) and notify your building security official or an available supervisor.

• REMOVE heavily contaminated clothing as soon as possible and place in a plastic bag or some other container that can be sealed. This clothing bag should be given to emergency responders for proper handling.

• Shower with soap and water as soon as possible. DO NOT Use Bleach or Other Disinfectants on Your Skin.

• If possible, list all people who were in the room or area, especially those who had actual contact with the powder. Give this list to both the local public health authorities so that proper instructions can be given for medical follow-up, and to law enforcement officials for further investigation.

When you call 911 and you have opened an envelope with powder in it, emergency responders will come to the scene and will give you Instructions as to how to proceed. Stay calm and follow their Instructions.

THREAT BY TELEPHONE

DURING THE CALL:

1. DON’T HANG UP! 

2. Stay as calm as possible. Keep them talking.

3. Attempt to find out why the caller is upset: reason for the threat.

4. Identify the type of threat and who is the threat directed at

5. Try to calm the caller down.

6. Get as much information as possible about the threat and motive.

7. Ask the caller to repeat the message and write it down. Record the call, if possible.

AFTER THE CALL:

1. Write down the exact threat the entire statement if possible.

2. Notify Division Manager of the threat. The Division Manager will in turn, notify Capitol Police and Facilities Manager.

3. If directed to evacuate, proceed in accordance with the "EVACUATION”-section.

4. Immediate after the situation has been addressed, go to the REPORT A THREAT page, and submit the form. 

THREAT CHECKLIST

Description Detail Report. Questions to ask:

1. When is bomb going to explode?

2. Where is it right now?

3. What does it look like?

4. What kind of bomb is it?

5. What will cause it to explode?

6. Did you place the bomb?

7. Why?

8. What is your address?

9. What is your name?

10. Exact wording of the threat

Callers Voice 

• Calm

• Nasal

• Angry

• Stutter

• Excited

• Lisp

• Slow

• Raspy

• Loud

• Clearing Throat

• Laughter

• Deep Breathing

• Crying

• Cracked Voice

• Normal

• Disgusted

• Distinct

• Accent

• Slurred

• Familiar

  • If voice is familiar, who did it sound like?

• Sex of caller:

• Race:

• Age

• Length of call:

• Number at which call was received:

• Time:

• Date: 

• Remarks 

Background Sounds:

• Street Noises

• Factory Machinery

• Animal Noises

• Voices

• Clear

• PA System

• Static

• Local Call

• Music

• Long Distance

• House Noises

• Phone Booth

• Motor

• Office Machinery

• Other:

Threat Language:

• Well Spoken (educated)

• Incoherent

• Taped

• Foul

• Message Read by Threat Maker

• Irrational

• To avoid misinformation, it is essential that all inquiries from the news media be directed to Trevor Laky, Public Information Office (PIO) at (602)542-4411.

• All employees not involved in the Information chain are not to discuss the situation with anyone, except as necessary.

Important: It you think a person requires immediate medical attention, CALL 9-1-1 (Voice/TDD)

UNCONSCIOUS VICTIMS: If rescuer IS trained in CPR;

• YELL FOR HELP, THAN HAVE SOMEONE CALL 9-1-1

• Establish Airway

• Check for Breathing

• Check for Circulation

• Start Ventilation or CPR If necessary

UNCONSCIOUS VICTIMS: If rescuer IS NOT trained in CPR:

• YELL FOR HELP, THAN HAVE SOMEONE CALL 9-1-1 (Voice/TDD)

CONSCIOUS VICTIMS:

• YELL FOR HELP, THAN HAVE SOMEONE CALL 9-1-1 (Voice/TDD)

• Do not move the patient or allow the patient to move around.

• Try to control any heavy bleeding using direct pressure on the wound.

• Try to keep the patient from going into shock by maintaining body temperature and elevating the lower extremities if possible.

The Capitol Complex is close to two major interstate highways, the railroad, and a variety of industries. It is vulnerable to the effects of spills or releases of hazardous materials (HAZMAT) and their effects. This could result in serious injury to State personnel and/or visitors. At other state government locations, accidents could occur on local streets or roads, which might give rise to hazardous materials incidents. An accident resulting in a spill of hazardous materials on the premises will usually involve materials used at the facility. Material Safety Data Sheets must be available and copies on file with the Agency. Any precautions or special procedures to be followed in the event of emergency must be familiar to the appropriate personnel.

HAZMAT SPILL OR RELEASE - INSIDE

• ACTIVATE FIRE ALARM

• EVACUATE THE AREA (See "Evacuation" section.)

• Notify the Agency Emergency Coordinator, Fire Department. Capitol Police and the agency Director's Office when time and safety permits (See "Emergency Phone Numbers" section.)

• TIME AND SAFETY PERMITTING, shut down equipment, secure area and vital records.  

• LIMIT ACTIVITY TO PROTECTION OF LIVES AND EVACUATION OF PERSONNEL - DO NOT ATTEMPT TO RESPOND TO A SPILL OR RELEASE!

HAZMAT SPILL OR RELEASE - OUTSIDE 

•  Notify the Agency Emergency Coordinator, Fire Department. Capitol Police and the agency Director's Office when time and safety permit. (See "Emergency Phone Numbers" section.)

• Comply with directives form Emergency Personnel.

•  Evacuate (See "Evacuation" section.) Familiarize yourself with alternative exits, away from the incident

• TIME AND SAFETY PERMITTING, shut down equipment, secure area and vital records.

IF A FIRE OCCURS, THE PERSON DISCOVERING THE FIRE SHALL:

1. Call 9-1-1 or the Fire Department and report location of the fire.

2. Activate the fire alarm, alert others; evacuate in accordance with the "Evacuation”- section.

3. Do not attempt to save possessions at the risk of personal injury.

4. Stairwell doors should remain closed except for exiting.

5. Stay low if moving through smoke.

6. DO NOT OPEN DOOR if hot or if smoke is present

7.  If your clothing is on fire: STOP ... DROP ... ROLL

IF TRAPPED IN A ROOM

1. Place cloth material around/under the door to prevent smoke from entering.

2. Close as many doors as possible between you and the fire.

3. DO NOT open or break windows unless necessary to escape (outside smoke may be drawn in).

4. Be prepared to signal your location through the window.

IF CAUGHT IN SMOKE

Drop to hands and knees and crawl; hold breath as much as possible; breathe through a filter (blouse, shirt, jacket. etc.) and breathe through nose.

ADVANCING THROUGH FLAMES

If forced to advance through flame, hold your breath; move quickly; cover head and hair, keep head down; and keep eyes closed as much as possible.

In the event of a natural disaster inflicting damage to an lCA facility where the safety of the public and employees is threatened, the Agency Director, along with the Manager of Administration shall monitor the National Weather Service and other emergency advisories to determine necessary action.

IF FLOODING OCCURS IN YOUR BUILDING

1. Notify Division Manager who In turn will notify Facilities Manager.

2.  Secure your area and vital records. Prepare to receive and comply with directions from Emergency Personnel.

3. USE EXTREME CAUTION around appliances or outlets near the leak and/or water.

4. If you know the source of the water leakage and safely stop it, do so CAUTIOUSLY.

5. If directed to evacuate, proceed in accordance with the "Evacuation- section.

DURING AN EARTHQUAKE

1. Take cover underneath a desk or table, PROTECT YOUR HEAD AND NECK.

2. Stay away from Windows or objects which could fall on you.

3. If you have the opportunity to quickly and safely exit the building, do so. If you cannot safely exit the building. Stay where you are - DO NOT RUN OUTSIDE, failing debris may cause injury.

4. DO NOT USE ELEVATORS.

5. IF OUTDOORS, stay in an open area. Avoid outdoor areas with overhead electrical transmission lines. DO NOT enter the building.

IF YOU ARE STILL IN THE BUILDING

1. Be prepared for AFTERSHOCKS. Do not return to your office until directed.

2. Give first aid to injured personnel.

3. DO NOT MOVE VICTIMS UNLESS ABSOLUTELY NECESSARY.

4. Alert Emergency Personnel and/or Supervisors to anything needing their attention.

5. Replace telephone handsets, but DO NOT USE THE PHONE except to report fires or medical emergencies.

6. Leave the building when it is safe to do so. (See –“Evacuation" section.)

7. Wait for and follow instruction from Emergency Personnel.

IN CASE OF HAZARDOUS MATERIAL/GAS LEAK

1. In the event of a spill of hazardous material or a direct gas leak within or adjacent to the building, notify the Division Manager, who will in turn notify Capitol Police and Facilities Manager.

2. It evacuation is necessary, do so in accordance with the "Evacuation" section.

3. Once outside, do not smoke.

4. Comply with directives from Emergency Personnel.

5. LIMIT ACTIVITY TO PROTECTIONS OF LIVES AND EVACUATION OF PERSONNEL - DO NOT ATTEMPT TO RESPOND TO A SPILL OR RELEASE!

Violence in the workplace may involve a current or former employee. Alert your Human Resources department if you believe an employee exhibits potentially violent behavior. Indicators of potentially violent behavior may include one or more of the following:

• Increased use of alcohol and/or illegal drugs,

• Unexplained increase in absenteeism, and/or vague physical complaints,

• Depression/Withdrawal,

• Increased severe mood swings, and noticeably unstable or emotional responses,

• Increasingly talks of problems at home,

• Increase ln unsolicited comments about violence, firearms, and other dangerous weapons and violent crimes.

Coping with Threats and Violence

For an angry or hostile customer or co-worker:

• Stay calm and listen attentively

• Maintain eye contact

• Be courteous and patient

• Keep the situation in your control

For a person shouting, swearing, and threatening:

• Signal a co-worker or a supervisor that you need help

• Use a duress alarm system or prearranged code words

• Do not make any calls yourself

• Have someone call the FPS, contract guard, or local police

For someone threatening you with a gun, knife, or other weapon

• Stay calm and quietly signal for help

• Use a duress alarm or code word

• Maintain eye contact

• Stall for time

• Keep talking, but follow instructions from the person who has the weapon

• Never try to grab a weapon

• Watch for a safe chance to escape to a safe area

Civil disturbances are generally riots and demonstrations, marches, groups and assemblies that have become riotous, or a threatening individual.

1. Restrict both employee and visitor movement in the area.

2. Prepare for evacuation or relocation.

3. Secure the area lock doors, safes, files, vital records, etc.}

4. Inform Division Manager who in turn, will notify Capitol Police, Facilities Manager and Human Resources of the disturbance.

5. If evacuation becomes necessary do so in accordance with the “Evacuation" section.

IN CASE OF POWER FAILURE

If power should fail, employees should remain calm and limit movement. No attempt to use elevators should be made. 

Notify: The Building Engineer at 602-542-4162

If the situation warrants, the Division Manager will instruct employees to relocate or evacuate until power is restored.

IN CASE OF ELEVATOR BREAKDOWN

If trapped in an elevator during a power outage, mechanical breakdown or other emergency. Occupants should remain calm and NOT seek to forcibly escape by damaging doors. The alarm button should be pushed for three (3) second durations at regular intervals to alert rescuers.

If available, the emergency phone should be used to notify others of the situation. Each elevator has an emergency telephone. Picking up the emergency phone will automatically dial the Capitol Police. Give the elevator number, location and address.