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AISD has developed a program to get computers and internet access to as many students, homes, and neighborhoods as possible while campuses are closed.
This program is aimed at helping families who do not have easy access to computers or the internet at home, and will aid Austin ISD’s continuous learning initiatives.
The program delivers a computer called a Chromebook as well as a WiFi hotspot to students in grades 3-7 in need of one or both.
The deliveries have no direct physical contact between the staff members and families receiving the device, to help ensure the health and safety of all involved.
In grades 8-12, Austin ISD already had a one-device-to-one student program in place, so students in those grades do not need to request a new device.
Technology staff will make every effort to accommodate as many families as possible, but devices may be limited.
After all devices for grades 3-7 have been delivered, Austin ISD will explore the possibilities for providing appropriate devices for younger grades.
All devices delivered through the program are covered under the Austin Independent School District Acceptable Use Guidelines.
To further bridge the technology gap, Austin ISD has retrofitted its buses with WiFi capabilities up to a distance of 200 feet. AISD will be strategically positioning these buses daily from 8:00am-2:00pm at apartments and neighborhoods identified as having the highest needs. The locations will be adjusted as needed, and the map below shows the most up-to-date location information:
Map of All Mobile WiFi Locations
Families in grades 3-7 who are interested in receiving a Chromebook or WiFi hotspot can do so via this Chromebook and WiFi Hotspot distribution Form.
It’s the district’s goal to serve all of our students who want to have a Chromebook while being as safe as possible for our families and staff.
El AISD ha creado un programa para darles acceso a computadoras y a Internet a tantos estudiantes, hogares y vecindarios como sea posible mientras los planteles estén cerrados.
El fin de este programa es ayudar a las familias que no tienen un acceso fácil a computadoras o a Internet en su hogar, lo cual asistirá con las iniciativas de aprendizaje continuo del Austin ISD.
El programa les entrega una computadora llamada Chromebook, así como un punto de acceso wifi, a los estudiantes de 3.° a 7.° grado que necesiten uno o ambos.
No hay contacto físico directo durante las entregas entre los miembros del personal y las familias que reciben el dispositivo para ayudar a garantizar la salud y seguridad de todos los involucrados.
Para 8.° a 12.° grado, el Austin ISD ya tenía un programa de un dispositivo por estudiante, así que los estudiantes en esos grados no necesitan solicitar un nuevo dispositivo.
El personal de Tecnología hará el mayor esfuerzo por asistir a tantas familias como sea posible, pero es posible que la cantidad de dispositivos sea limitada.
Una vez que todos los dispositivos para 3.° a 7.° grado se hayan entregado, el Austin ISD explorará las posibilidades de proveer dispositivos apropiados para los grados más bajos.
Todos los dispositivos entregados por medio del programa están cubiertos por las Pautas de uso aceptable del Distrito Escolar Independiente de Austin.
Para cerrar aún más la brecha tecnológica, el Austin ISD ha modernizado sus autobuses con capacidad wifi hasta una distancia de 200 pies. El AISD posicionará estratégicamente estos autobuses diariamente desde las 8:00 a.m.-2:00 p.m. en apartamentos y vecindarios identificados como los que tienen la mayor necesidad. Los lugares se ajustarán según sea necesario, y el mapa de abajo muestra la información más reciente sobre su ubicación:
Mapa de las ubicaciones de los autobuses de WiFi
Las familias de 3.° a 7.° grado que estén interesadas en obtener una Chromebook o un punto de acceso wifi lo pueden hacer por medio de este Formulario para la distribución de Chromebook y puntos de acceso wifi.
La meta del distrito es servir a todos aquellos de nuestros estudiantes que quieran tener una Chromebook y al mismo tiempo hacerlo de la manera más segura posible para nuestras familias y personal.
Consideraciones sobre el uso de la tecnología familiar para el aprendizaje en línea
Technical Support / Apoyo técnico
Technical Support / Apoyo técnico
Austin ISD Computer Repairs for Student and Staff
Austin ISD Computer Repairs for Student and Staff
Over the summer, families may drop off non-working Austin ISD Chromebooks at the following locations, Monday-Thursday, 9:30am-3:30pm:
Crockett High School (5601 Menchaca Rd; main entrance, enter from Menchaca only; exit only to Stassney)
The AISD Performing Arts Center (1500 Barbara Jordan Blvd; enter garage from east; exit only to Mueller)
Families will drive through, safely leave their broken Chromebook, and receive a working device. You can also get replacement chargers. Note: This is not a help desk, and no repairs will be done while you wait. Students do not have to be present. Students will receive a replacement device that might be different from the one they had. Students whose devices are working but who need technical support should call the student help desk at 512-414-4357.
Visit bit.ly/aisdcomputerwait for service changes and approximate wait times at each location.
Austin ISD staff can also return computers and drop them off for repairs at these locations.
Families Must Bring:
Families Must Bring:
Your Chromebook
Your charger (if you have one)
A piece of paper with:
The student's full legal name
The student's ID number
A description of the problem "won't turn on," "cracked screen," etc.
Accessing the AISD Student Portal
Accessing the AISD Student Portal
Instructions for Accessing the Portal
Instructions for Accessing the Portal
First, make sure to log out of any profiles when using a shared device.
Then, students can access the Portal by going to portal.austinisd.org and logging in with their login credentials.
Username: S + student ID # (also known as their lunch number, iStation number)
Password: capital letter of last name + 6-digit birthday (month, day, year) + lowercase “s”
Students who forgot their custom password and who provided answers to the Portal's Challenge Questions can click 'Forgot Password' and follow the prompts to have their password reset.
Example Student Login: Jane Doe / Birthday: March 15, 2020 / Student #: 10023456
Username: S10023456
Password: D031520s
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