Embedded Files
Chromebook How-Tos:
Chromebook How-Tos:
Who fixes my problem?
For problems with a staff laptop, please submit a ticket on the AISD Help tile in the portal.
For student devices, please follow the directions below. If you need assistance, please send Hively a Google Chat message. I'm happy to help!
Physical Damage (broken screen, casing, keyboard, etc.):
Complete an incident report on the back of the library pass and tape it to the front of the Chromebook. Have the student deliver the device to the library.
Chromebook not charging:
Plug into a working charger. If the original charger is broken, complete an incident report on the back of the library pass and send it to the library for a replacement charger.
Student is unable to log in or needs a new QR code:
Go to the teacher portal and click the down arrow next to the word dashboard.
Click on people. Search for the student's name.
Click the red actions button.
Click on unlock > yes.
To print a QR code for a specific student, click the red actions button > generate QR code > QR login option > view.
To print a class set of QR codes, contact Hively.
Screen is flipped upside down or sideways:
Press ctl + shift + refresh (key that looks like a circle with an arrow)
Chromebook is loading slowly:
First, power down the device completely (do not just put it to sleep). Press and hold the power button on the side until the light on the button turns off. Wait one minute and then power it back on. This allows updates to run and frequently fixes the problem.
If this doesn't work, you can powerwash the device by following these steps:
Powerwash directions (if this doesn't work for you, send the device to the library -- do NOT submit an AISD Help ticket)
After powerwashing, re-enroll the device (again, if this doesn't work for you, send the device to the library -- do NOT submit an AISD Help ticket)
If you are uncomfortable with powerwashing, just send the device to Hively with an incident report form, and I'll be happy to assist you!
Can I use this app or extension?
Bobcat Discovery Den
Bobcat Discovery Den
The Discovery Den is a STEAM lab housed in the library (Science-Technology-Engineering-Arts & Mathematics). We have craft and art supplies, robotics tools, & engineering activities. The Discovery Den is a place to integrate creative, higher-level thinking into your unit of study. Email Kelley Hively to reserve a time for your class. I'll prep your materials so you are ready to go when you hit the door. I'm also happy to co-plan and support your students by co-facilitating the activity.
Professional Resource Library
Professional Resource Library
The AISD Professional Resource Library (PRL) offers a large collection of professional materials that can be checked out by any AISD staff member. These resources include:
Professional books and teaching resources for teachers, administrators, librarians, and other educators
Picture books, non-fiction books, fiction books, biographies, etc.
Class sets of books
Audiobooks on CD and PlayAway
Puzzles, games, manipulatives, kits, coding robots, makerspace materials, etc.
To search for class sets, visit this link and enter "class sets" in the search bar at the top of the page. Request class materials using this form.
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