National 5 Administration & IT

You will be introduced to the responsibilities of organisations, the skills/qualities and tasks (duties) of the administrative support function, and the impact of these in the workplace.

You will learn about:

• Administration theory in the workplace: tasks, skills/qualities of administrators, customer services, health and safety and security of people, property and information

• Sources of information from the internet

• File management: features, benefits of good and consequences of poor file management

• Corporate image: features, benefits of having a corporate image and consequences of no/negative corporate image

• Electronic communication: methods, features, uses and benefits

Assessment

Each area of theory will be assessed either as a stand alone assessment, or as part of a wider assessment encompassing various theory elements.

You will develop skills in IT, problem-solving, organising, and managing information. You will select IT applications to create and edit business documents, gather and share information, and develop skills to communicate information.

You will learn about:

• Word processing and/or desktop publishing: creating documents, word processing skills, creating tables, importing data, merging data, using comments and printing documents

• Spreadsheets: creating and editing a workbook, applying advances features and formulas, using comments, creating and labelling charts, printing worksheets, merging data with word processing documents

• Databases: creating forms, reports and labels; editing databases using tables and forms; searching information on a database; sorting information and printing; merging data with word processing documents

• Presentations: using functions of multimedia applications to create and edit presentations; printing presentation in different formats

• Electronic communication: searching for, extracting and downloading relevant information form the internet/intranet; using email, e-diary, tasks/to-do list and setting reminders.

Assessment

You will have an assessment for each main areas of Microsoft Office:

• Word

• Spreadsheets

• Databases

The assessment of PowerPoint, electronic communication and publisher will be via a small project which will accurately judge the required skills at this level.