Higher
Administration & IT

You will learn about the factors contributing to an efficient administrative function.

Content includes:

• The role of administrative assistant

• Strategies and importance of effective time and task management

• Characteristics and importance of effective teams

• Knowledge of workplace legislation and strategies for ensuring compliance

• Impact of digital technology on the organisation

• Features of good customer care

• Organising and supporting meetings and events

• Appropriate methods of communication and research

Assessment

There will be up to 4 theory assessments which will encompassing various theory elements.

You will learn how to organise and manage information using digital technology in administrative contexts. 

You will:

• Create and edit complex business documents using software application functions to analyse, process and manage information.

• Learn about barriers to communication and ways of overcoming them to ensure effective communication

• How to maintain the security and confidentiality of information.

Assessment

You will have an assessment for each main areas of Microsoft Office:

• Word

• Spreadsheets

• Databases

You will also be assessed on the Communication & Publisher elements via a small project like assessment.