Resources & Contact Information

Call the Global Health, Safety, and Student Affairs team 24/7 for support in an emergency 215-572-2123.

Arcadia Abroad Hours

The US offices are generally open Monday-Friday from 9am-5pm EST. Our offices are closed to observe US federal holidays and the last week of December. A member of the Global Health, Safety, and Student Affairs team is on-call 24/7 to respond to emergencies.

General Questions

Call 866-927-2234 or 215-572-2901 to reach Arcadia Abroad staff. You may also email arcadiaabroadfamily@arcadia.edu. Please provide your name, your student's name, your student's program, and your question. We aim to return your call or email within 2 business days.

Health, Safety, or Insurance Questions

In an emergency, please call 215-572-2123 to reach a member of the Global Health, Safety, and Student Affairs team 24/7.

Non-urgent inquires should be emailed to studentwellnessabroad@arcadia.edu. Please provide your name, your student's name, your student's program, and your question. We aim to return your call or email within 1 business day.

Finance Questions

Call 215-572-4081 with questions about your student's account, including billing and refund questions.

Academic & Enrollment Resources

Academic Accommodations Index | guidance for students who receive academic accommodations

Enrollment Agreement | signed by students to confirm their enrollment in an Arcadia Abroad program

Passport Application Guide | guidance on how to apply for a US passport

Student Handbook | outlines all academic policies

Financial Resources

Budget and Finance Guide | information about finance and billing

Budgeting Worksheet | prepare your student's budget using this worksheet

Financial Aid Deferment Form | use this form, if your student is using financial aid

Refund & Withdrawal Policy | outlines how refunds are processed if a student withdraws

Scholarships | non-exhaustive list of scholarships

Insurance Resources

Summary of Benefits | details of the Arcadia Abroad insurance plan that will cover your student

Insurance Claim Guide | step by step information on how to file an insurance claim

International SOS | guidance on how to call ISOS for assistance

Paying for Care Abroad | explanations of different payment methods for medical care

Healthcare Resources

Accessing Care Abroad | options for care

ADHD Medication Guide | guidance for traveling with ADHD Medication

Doctor's Note Template | medication letter for travel

Global Health Complete | free telehealth service

Immunization Form | for Hamilton Freshman Semester in London and Brandeis Mid-Year London students only

Strategize Your Wellness Worksheet | for your student to plan how they'll stay well

Summary of Benefits | details of the Arcadia Abroad insurance plan that will cover your student

Traveling with Prescription Medication | advice for travelling with a prescription medication

Mindful Study Abroad | advice for managing mental health abroad

Safety Resources

911 Equivalents | local 911 numbers

Annual Security and Fire Safety Report | the Clery Act report includes all Arcadia data, including global and domestic campuses

Smart Traveler Enrollment Program (STEP) | State Department program for US travelers

US Department of State | information about global safety

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