CM18 Family Error Codes

Feeder

10 - Photo FEED 1 busy: Check feeder. If no jam is found in the feeder, the bill may be wound tightly in the feeder, and not visible. Attempt to pass the feeder clearing tool or a cleaning card through the feeder. It frequently helps to push the clearing tool in from the corner, going the opposite direction of the standard bill path.

12 - Align cycle NOK : Check input bin. Run a motor test on the ALIGN motor. If the shaker at the bottom of the input bin turns, remove the input bin and clean the shaker gearing and position sensor.

1D - Photo FPRES busy: Check input bin. The sensor that is triggered when the presser plate is fully engaged has remained blocked after the presser returned to the home position. Clean the sensor and lubricate the input bin.

Controller

02 - Push Home Error: Check upper track motors. The controller 02 error may appear when power is not properly provided to the upper track. Check that the upper controller motors run as a first step. If they do NOT, check the upper track interlock switch. If motors do run, check the push arm in the reject bin for an issue.

04/05 - INQ/Shift Overflow - Replace reader: These errors typically indicate the reader has not provided needed information to the controller to properly route the deposit. If these are are repeated frequently, replace the reader. Frequently occurs with a 415 Note Overflow upper level error code.

08/09 - Lower Track Num jam/Timeout: Check the safe structure and safe drive chain. These errors indicate bills are traveling too slowly though the safe. This could be a failing safe motor, structural issue, damaged cassette or other issue with the safe drive chain.

• Failing safe motor - This will typically produce an audible noise just before producing the jam message. In addition, logs may show cassette jams and/or missing notes on the logs on multiple cassettes. If it is determined a safe motor is likely failing, it is prudent to check for a full 30v DC at the safe interlock. If 30v is not being produced, then the issue is likely the safe controller producing insufficient power

• Structural Issue - Cassette locking pins, cassette tray, or other safe structure damage may be preventing cassettes from seating properly. Inspect locking pins, cassette connectors, and cassette trays/tray rails for any signs of damage including bent or cracked components, dings or dents, or misaligned parts.

• Damaged Cassette - Check cassettes for signs of physical damage, and verify all cassettes lock in place properly. In order to verify cassettes lock in place properly, rack out the cassette tray, and operate the locking mechanism. Check for cassettes lifting or shifting to the side when operating the lock lever.

• Drive Chain Issue - Check the belt for missing teeth, proper routing and damaged rollers/tensioners. If no damage is found, lock cassettes in place with cassette tray pulled out an test the cassette drive mechanism by hand.

0F - BN on FCASH: Check for a jammed note at the safe input, bottom of deviator, and cassettes A/B. If no note is found, blow out the safe input and adjust the sensors. If the FCASH sensors do not adjust down, trace the cable from the safe input to the lower controller, and re-seat the connector. If a safe input replacement is deemed necessary, replace the safe input and safe input cable simultaneously.

18 - FCASH Time Out - Bills are traveling too slowly past the safe input. This error may appear intermittently and without a physical jam, or bills may be stopped at the cross point. This is typically caused by an alignment issue between the upper track and A/B cassettes. This may be due to bent cassette locking pins, the upper track out of alignment, damaged cassette tray, or malfunctioning/damaged cassettes. Check the unit thoroughly for physical damage. If no problem is found, empty the A/B cassettes and the bottom cassettes, then swap their positions (A/B cassette go in bottom slot, bottom cassettes move to the top). Fully empty and reload the unit to test.

Reader

2C - Speed Error: Check the reader and second curve drive chain. Start by cleaning the speed sensor and encoder on RS12/22 and RS32G+ readers (no encoder is present on RS32 readers). If issue persists, check the horizontal motor and reader drive chain for issues such as improper belt routing, missing teeth, no power, damaged pulleys, etc.

Cassette

11 - Sorter out of Service: The sorter or gate at the entrance of the cassette is not opening.

• If this error appears on ALL cassettes, check the safe interlock switch properly aligned, is getting 30v DC power, and is closing the circuit when depressed.

• If this is occurring on a specific cassette or cassettes, it may be a problem with the cassette cable/connection, the cassette itself, or the cassette OPPOSITE of the one reporting the error. Check both cassettes and the cassette tray for physical damage or loose rollers. Check the cassette cables for damage and re-seat the cables on the safe controller or relay board. If no problem is found, move the cassettes (but don't assign) to see if the 11 error follows the cassette or the stays in the same position.

2B or 2C - FOTOUT/FOTIN remains dark: This can be caused by overlapping bills on the cassettes. Check cassette for a jam. If no jam is found, manually roll 2-3 notes off of the cassette. If Recovery completes with no error, empty and reload the cassette via the teller SW to correct inventory.