Below is information on commonly used websites for ISD623.
(StudentVue & ParentVue)
Frequently Asked Questions:
My child is having tech problems, who can help?
The first place to find tech support for you and your student(s) is for your student to visit their library media center staff. Below are a few things to try on your own:
Try these common tech tips as first step to troubleshoot a problem.
Resetting a Chromebook
If you are experiencing problems with a Chromebook try resetting it using these steps. Reset Chromebook
How to restart an iPad that has a Home button
Press and hold the top button until the power off "slider" appears.
Drag the slider, then wait for 30 seconds for your device to turn off.
To turn your device back on, press and hold the top button until you see the Apple logo.
If you are still having trouble, here is where to get help:
You can also call 651-604-1435.
How do parents log in to Synergy (Parent VUE)?
To log in to Synergy, you can click this link, or go to isd623.org, hover over Families and choose Synergy Family Portal, then click I am a parent.
Click here to read more instructions about using Synergy as a parent.
There is also an app available for mobile devices called Parent VUE. You can download the app and sign in to view your child's school information on your phone or tablet.
How do I pay fines or fees?
Will my child be provided a personal technology device for learning?
All students in grades 6-12 are issued a school iPad that needs to be returned if the student leaves the district. Click here for more information about the 1:1 iPad program. If a student must be in quarantine due to COVID and does not have a device at home a device can be requested through the child's school.
I would like to purchase a device for my child. What do you recommend?
Both iPads and Chromebooks are used in our district.
Any Chromebook model with 4 gig of memory (RAM) and a minimum of 16 gig storage will function well for distance learning. All new model Chromebooks will meet this specification.
iPad model Air 1 or newer ( purchased 2013 or newer) will function well for distance learning.
My child has lost or damaged their iPad charging cord. What should we do?
Chargers & cords are not covered under the 1:1 iPad Program insurance. If a student has lost or damaged their charger, they are responsible for the cost of replacing it. You can purchase a replacement charger and cord through the 1:1 iPad program for $20 for the charger and $20 for the block. You may also purchase a replacement elsewhere. An Apple or any Apple-compatible lightning charger cord will work for your student's iPad. If your family purchases a replacement cord & block, you may keep them when the iPad is returned.
Why don't I get emails from my child's school?
To update your email address for school newsletters and district wide emails, go to your school's website and under Quick Links, find "Subscribe to School News."
If you aren't receiving emails from your child's teacher, you might need to update your information in Synergy. Do this in Parent VUE under the My Account tab, or contact your child's school for help with this.