The first place to find tech support for you and your student(s) is for your student to visit their library media center staff. 

Below are a few things to try on your own:

General Troubleshooting

Try these common tech tips as first step to troubleshoot a problem.

Student issues Logging into Schoology

• To log in, students should choose their school under the option to "Sign in through my school".  Then, they should use their district username (not email address) and password.

• Still can't login to Schoology? Click here for a step-by-step.

How to restart an iPad that has a Home button

1. Press and hold the top button until the power off "slider" appears.

2. Drag the slider, then wait for 30 seconds for your device to turn off.

3. To turn your device back on, press and hold the top button until you see the Apple logo.

Resetting a Chromebook 

If you are experiencing problems with a Chromebook try resetting it using these steps. Reset Chromebook

If you are still having trouble, here is where to get help:

• Families with students in grades K-6: start with your child's classroom teacher, media center staff, or email disttech@isd623.org.

• RAMS students can visit the Media Center website HERE

• Parkview students can get help HERE

• RAHS students can visit the Media Center website at RAHSmedia.org

• FAHS students can get help HERE

Click here to learn how parents can login to Schoology.

• To log in to Synergy, you can click this link, or go to isd623.org, hover over Quick Links, choose Family Logins and choose Synergy Family Portal, then click I am a parent. 

• Click here to read more instructions about using Synergy as a parent. 

• There is also an app available for mobile devices called Parent VUE. You can download the app and sign in to view your child's school information on your phone or tablet. 

To pay a school fee such as sports or iPad insurance, or to pay a fine such as a lost textbook or uniform, you will use EduTrak.  Click here for more information about EduTrak Connect. 

To put money in your child's lunch account, use LINQConnect. Click here for more information from Nutrition Services. 

Information about 1:1 iPads for students in the PreK- 5th grade CID program:

NOTE: iPad insurance is not needed.

Your child will be issued an iPad to use for school to take advantage of the many benefits that come with providing access to educational technology.

With the goal of maximizing the benefit of these educational devices for your child, your child’s teacher will set a few expectations for your child’s use of the iPad. These expectations will be reviewed with students in your child’s classroom.  We are aware that there may be a need to have a plan for iPad use that is custom to your child’s IEP and educational needs. 

Please direct questions, concerns, or further clarifications specific to your child's use of the iPad first to their CID teacher, and then to the Lead CID teacher in the building.  Technical help can be found at www.isd623.org/familytechresources. Additional questions can be directed to the District 1:1 Coordinator by emailing disttech@isd623.org.  

All students in grades 6-12 are issued a school iPad that needs to be returned if the student leaves the district.  Click here for more information about the 1:1 iPad program.  If a student must be in quarantine due to COVID and does not have a device at home a device can be requested through the child's school.

Chargers & cords are not covered under the 1:1 iPad Program insurance. If a student has lost or damaged their charger, they are responsible for the cost of replacing it.  You can purchase a replacement charger and cord through the 1:1 iPad program for $20 for the charger and $20 for the block. 

You may also purchase a replacement elsewhere. An Apple or any Apple-compatible lightning charger cord will work for your student's iPad. If your family purchases a replacement cord & block, you may keep them when the iPad is returned. 

To update your email address for school newsletters and district wide emails, go to your school's website and under Quick Links, find "Subscribe to School News."

If you aren't receiving emails from your child's teacher, you might need to update your information in Synergy.  Do this in Parent VUE under the My Account tab, or contact your child's school for help with this.