Payment, Cancellation & Refund Policy

Payment Policy: 

An initial non-refundable deposit payment is required at the time of booking to secure your appointment. Any remaining balance will be invoiced and must be paid within 24 hours of receipt. Failure to complete payment may result in late fees or cancellation of your service.

By booking services with Alpha Paws Academy, you authorize us to charge any payment method on file for outstanding balances, approved late fees, or other charges authorized under your service agreement, unless otherwise prohibited by law.

Late Payment Policy:

Payment for Alpha Paws Academy services is due according to the terms outlined on your invoice or service agreement. Timely payment allows us to continue providing exceptional care and service for every pet entrusted to us.

Invoices not paid by the stated due date will be considered past due and may be subject to the following:

• A 5-day grace period will be provided after the invoice due date.

• Beginning on the 6th day, a late fee of $25.00 will be assessed to the outstanding balance.

• Accounts remaining unpaid for more than 30 days may be suspended from future services until the outstanding balance is paid in full.

• Any payments received will first be applied to outstanding late fees and then to the principal balance.

Clients with past-due balances may have future reservations, appointments, or services suspended until all outstanding balances, including applicable late fees, have been paid in full.

Alpha Paws Academy reserves the right to pursue reasonable collection efforts for unpaid balances, including the use of third-party collection services or legal remedies where permitted by law. The client may be responsible for any reasonable costs of collection, including attorney's fees and court costs, to the extent permitted by applicable law.

We encourage clients experiencing temporary financial difficulties to contact us before the payment due date. Whenever possible, we will work with you to discuss available payment options.

Cancellation Policy:

At Alpha Paws Academy, we understand that plans can change. To ensure we provide the best service to all our clients, we kindly ask that you provide at least 24 hours notice for any cancellations or rescheduling of services. 

Cancellations made less than 24 hours in advance will be subject to a cancellation fee of 50% of the scheduled service fee. This policy helps us manage our schedule and accommodate other clients who may be waiting for openings. 

No-Shows:

• A “no-show” is defined as a missed service booking without prior notice.

• Clients who do not arrive for their scheduled service without contacting us in advance will be charged 50% of the service cost.

• After two no-shows, prepayment in full will be required for all future bookings.

We appreciate your understanding and cooperation!

Refund Policy:

At Alpha Paws Academy, we value your satisfaction and aim to provide quality services and products. Please review our updated refund policy below:

Service Refunds:

• Refunds are available for services cancelled more than 24 hours in advance of your scheduled appointment.

• Cancellations made under 24 hours are subject to our cancellation policy and will incur a 50% fee.

• No-Shows are subject to our cancellation policy and will incur a 50% fee.

• Refunds for eligible services will be processed to the original payment method within 5–7 business days.

Product Returns & Refunds (Online Store):

• Unopened products purchased from our online store may be returned within 14 days of the delivery date.

• Items must be in original, unused condition with packaging and proof of purchase.

• Used, opened, or damaged items are not eligible for return or refund.

• Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.

• Shipping costs are non-refundable, and customers are responsible for return shipping unless the item was defective or an error occurred on our part.

For all refund or return inquiries, please contact us with your order number and a brief description of the issue.