What questions should I ask to establish rapport?

The key questions to ask the customer to establish rapport with the customers:

• Is there something that brings you to the city? (sports events, concerts)

• Is there a specific hotel or property you prefer to stay at?

• Is there a specific place you'd like to be near?

• What brings you to New York? Did you want to stay near a specific landmark?

You can also use the events list in the hotel resorts where applicable see the sample below: