Should I acknowledge the customers' objection to pricing?

• DO NOT ACKNOWLEDGE the customer’s opinion of the rate being too high or expensive.

• Keep in mind that you must sell the products or services.

• When a customer objects and you say "yes", you are accepting or agreeing with their point of view.

• Make a confident claim that the rate you have quoted is the most affordable compared to the other hotels you have checked in the area, thereby limiting the customer's options.

• You can compare your offer's price to that of more expensive nearby hotels so that the customer will realize it is much more reasonable and better.

Suggested Spiels

“This hotel rate I am offering you is the best and most affordable option that meets all the needs that you mentioned to me”

"The Hyatt Hotel a few blocks away from here cost almost $150 more”