How to handle customers wanting to speak to the hotel directly?

Who are you? Who am I speaking with?

"This is reservations, we book for this hotel as well as many other brands, what city and state are you booking? How many guests will be staying?"

Are you the hotel? Is this the front desk?

"We are hotel partners working with the hotel and we directly communicate your booking to them? Do you have specific requests or preferences I can assist with now?" 

"Our secure payment options allow you to input your details through your phone and you do not have to say them over the phone. It will be unavailable for viewing from our end. Alternatively, we can check if you will be able to pay at the hotel."

Additional Tip for customers with Hotel/City/State input. Use the recommended spiel:

 " Welcome to Hotel reservations. I see you are booking (hotel name or city state) on  (check in date), may I confirm the number of guests checking in? Will you need 1 or 2 beds? 

This eliminates trust objections on whether we are the hotel or not.