How should I respond to pricing concerns?

PRICING IS DIFFERENT ONLINE:

State your explanation in a matter-of-factly tone. Avoid using phrases that will make you sound unsure like "I think the price has changed", or "I guess that room is no longer available".

Suggested Spiels:

• "Prices are subject to change literally by the minute as rooms do sell out. So right now we're looking at the most updated price from the hotel."

• "I’m looking at the live inventory right now - that room might already be sold out"

• "That's always going to be starting price - that might not be inclusive of taxes and fees."

• “By reserving the rate now, you are locking in that price.”

Create that urgency to close a sale and use the pay now option instead of pay at the hotel since there is a high chance of having the amount changed due to conversion rates.

“This hotel rate I’m offering is only available for a limited time and may no longer be available if we don’t book now. What would be the best email address to send the confirmation to?”