Complaints Procedure

If parents or carers are unhappy with any aspect of the curriculum or any other matter, they should contact the class teacher in the first instance to discuss the area of concern.

In the unlikely event that this fails to resolve the issue, the following procedure is followed:

The complainant must write to the Principal outlining their grievance or cause for dissatisfaction.
Efforts should be made by the Principal to resolve the complaint informally in the first instance. Complainants should expect a written response within 10 school days. This is Stage 1.
If the complainant is still dissatisfied, a request must be made to escalate the complaint to the Academy Council Chair or other Trust Leader. This is Stage 2.
If complaint is still unresolved by Academy Council Chair or Trust Leader, the complainant may request for the complaint to be escalated to a Governance Professional, which is Stage 3. This is the final stage of the complaints procedure. The Governance Professional will aim to convene a meeting within 30 days of the receipt of the escalation request. The Chair of the Panel will write to the complainant with the outcome of the meeting and any decision and / or resolution reached within 5 school days.