Conditional on Open Business Hours defined, a transfer option is set & can be repeated along with other prompts whenever user input is requested.
The Digital Agent can speak over 40 languages with a selection of over 200 voices .
Music-on-hold and message recordings can be customized as desired.
Example : You can now pay your balance, and access all of your account and insurance billing information, 24 hours a day, using our secure touch-tone payment and information line. Press 1 now to be transferred to this system. You can press 0, at any time, to speak to a live representative.
The maximum number of attempts allowed for any input throughout the Digital Agent can be defined, example Max. Tries = 2.