Tech Help

Students With Technical Difficulties:

Contact your teacher first.

Teachers will contact the ACISD Tech Department if they cannot resolve your problem.

Before we start let's make sure you can connect your Chromebook to your WiFi internet network

The video to the left contains the instructions to connect your Chromebook to your wireless router or WiFi hot spot. This is important to getting the best experience. This video walks you through the steps to get your Chromebook connected to the internet.


The Parent's Guide to Google Classroom

**Note: Teachers cannot add parents as member of a Google Classroom. They can only be invited to see missing work, upcoming work, and class activity.


The Teacher's Guide to Setting Up

Google Classroom

Display the class code on your teacher website for the students to JOIN your class and/or send a Skylert message to your parents with the class code.


Need Internet?

Spectrum is offering 60 days of free Internet access to any household in their service areas with K-12 and/or college students that currently do not have Internet access of at least 100 Mpbs.

Instructions for Gaining Access to this Offer

1. Call 1-844-488-8395

2. When you get to the voice prompt tell the Voice Operated Attendant that you are calling about NEW SERVICE.

3. At this point you will either be transferred to a representative, placed on hold, or asked if you want to receive a call-back when the queue has reached you.

4. Please Note: There are long hold times currently so I would recommend the call-back option.

5. When you speak to a Representative, it is imperative that you mention the free Spectrum broadband and WiFi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps.

Once the Representative understands what you are asking for, he/she will guide you through the rest of the process.

ACCESS FROM ATT

  • $10.00 per month

  • Covid-19 Update: Two months of free service to new Access customers who order by April 30, 2020. $5/mo or $10/mo thereafter, depending on your speed. Eligibility has been expanded based on income and includes (a) households with income 135% or less than federal poverty guidelines, and (b) households participating in the National School Lunch Program/Head Start. All home internet data overage fees are waived.

  • For more information, call (855) 220-5211.

  • Data: 150GB or 1TB based on type & speeds available

  • No installation fee . No charge for in-home Wi-Fi modem.