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ACCEL Schools provides IT support services to its staff and students. Below is helpful information to get started and get support when needed.
NEED HELP?
Standard Support Hours (EST):
8 a.m. – 8 p.m., Monday – Friday
Bilingual support offered in English and Spanish
tsd@ivsaschool.org
tsd@ivsaschool.org
Call TSD and your call will be routed immediately.
If you are on hold and cannot wait in the queue, press 1 to leave a voicemail. Our technicians will return your call as soon as possible.
When leaving a voicemail, include your name, employer or organization, and brief description of the issue
833-426-7457
833-426-7457
Call TSD and your call will be routed immediately.
If you are on hold and cannot wait in the queue, press 1 to leave a voicemail. Our technicians will return your call as soon as possible.
When leaving a voicemail, include your name, employer or organization, and brief description of the issue.
SERVICES PROVIDED
HelpDesk
HelpDesk
TSD Technicians provide support over the phone to troubleshoot issues, create service tickets, or escalate requests.
FIeld Support
FIeld Support
FIT Technology technicians are onsite at your location to resolve service tickets and establish working relationships with staff.
Remote Support
Remote Support
Technicians use a program to “remote into” your computer or device to resolve an issue without being onsite.
Have a question about a program or piece of tech you use?
Check out the training videos by clicking the buttons below!
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