Patient Resources

all american medical supply

Why a heart for a logo? We truly care about each patient's situation and do our very best to accommodate their needs. Dealing with insurance carriers and being in need of medical supply for your health can all be very overwhelming and complicated. That is where all american medical supply is there to show you some love by navigating you through the process.  

Our Scope of practice includes: Incontinence Supply, Compression Wear, Mastectomy products, Mobility & assistive devices, Diabetic & Orthopedic Footwear, Breast Pumps, Urologicals, Ostomy Products, Bathroom Safety Equipment, Tens Units, Nebulizers, Orthopedic Supports,CPAP supply and Wound Care.


Retail purchase items are all FINAL SALE

HOURS OF OPERATION 9AM-5PM


 Helping you lead an independent and healthly lifestyle

Responsibility of Patients.pdf

Patient Responsibility

It is important for you to cooperate with all american medical supply as we assist you in finding medical equipment and supplies. Coverage is not guaranteed by insurance carriers and the end responsibility always falls on the patient themselves. 

Patient Rights:

1.     The patient has the right to considerate and respectful service.

2.     The patient has the right to obtain service without regard to race, creed, national origin, sex, age, disability, diagnosis or religious affiliation.

3.     Subject to applicable law, the patient has the right to confidentiality of all    information pertaining to his/her medical equipment service. Individuals or organizations not involved in the patient’s care may not have access to the information without the patient’s written consent.

4.     The patient has the right to make informed decisions about his/her care.

5.     The patient has the right to reasonable continuity of care and service.

6.     The patient has the right to voice grievances without fear of termination of service or other reprisal in the service process.

     7. Financial responsibility information upfront prior to receiving care 



 TIP: Check with your insurance carrier for coverage. Obtain a reference number of your call- keep records

Supplier Standards_2020-current.pdf

Medicare Standards

Medicare requires that providers hold certain standards to be able to service beneficiaries. This is what makes us different from your online medical supply source or big box drugstore. Standards we uphold allow us the ability to assist you with billing your insurance on your behalf.

 Tip: Medicare only pays for 80% of covered services, 20% is your responsibility or co-insurance 

ABN_AAMS-2021_ALI.pdf

Advance Beneficiary Notice (ABN)

Advance Beneficiary Notice is a binding agreement between the provider and the patient to understand the financial responsibility the patient has to a provider. This allows the beneficiary to make an informed decision about their medical equipment or supply. 

Insurance coverage is NEVER a guarantee of payment to the provider. You as the beneficiary are always liable for services or products rendered 

Rental Aggreement_Patient Responsiblity .pdf

Rental Responsibilty

Insurance pays for medical equipment over a period of time, typically 10-13 months. After this period if the item(s) are still deemed medicaly necessary they may convert to the patient's owned property. 

Patients should understand their financial responsibility clearly. all american medical supply will keep a credit card on file until the item is returned or converted to patient's own property.  * Having coverage from your insurance does not guarantee payment for the items you obtain from aams. You are financially responsible if your insurance coverage lapses and you are uninsured or if your insurance carrier states it is the patient's responsibility. 

HIPAA NOTICE OF PRIVACY PRACTICES.pdf

HIPAA  

Health Insurance Portability and Accountability Act Contact our Compliance Officer at:

 hello@aamsShop.com or 773.764.0184

Advance Directives.pdf

Advance Directives 

Making Decisions About your HealthCare 

Home Safety Tips

Home Safety Tips _2021.pdf

Home Safety


Making you Home Safe and understanding how to be prepared for natural or unforeseen disasters is important.  Take the time to review some material and make sure your loved ones are education. 


Home Assessment 2017.docx

Home Assessment Checklist


Quick checklist to asses your home for safety concerns 


Flood Safety

Winter Storm Protection

Electrical Safety

Home Safety & Electrical Efficiency

Tornado Protection

Lightning Protection

firesafety-converted.docx

Fire Safety Handout and Hand Hygiene Infection Control

Fire Safety and Evacuation should be reviewed annually. Practice Safety Drill at home can assist if the day should come and an emergency arises. 

Customer Survey Form

We are always looking for suggestions to better our patient experience. Take a moment and fill out our Customer feedback/suggestion form. 

Visit us

2805 w devon avenue chicago il 60659

monday-friday 9am-5pm CST

tel. 773.764.0184

fax. 773.764.0186

free parking is available in the rear of strip mall entrance is only on devon avenue next to citibank - ring doorbell

Click the button above to submit a formal complaint

You may contact ACHC information below   in regards to the compliant if you feel you are unsatisfied  with the  outcome  for your compliant. Complaints are directly  provided to drnikki@aamsShop.com the compliance officer. You may contact them directly via email or telephone 773-764-0184 ext. 104

Allow 2 to 3 days for us contact you in regards to your complaint after which we aim to resolve your concern with in 14 days. 

Accreditation Commission for Health Care- ACHC

139 Weston Oaks Ct.

Cary, NC 27513

Toll-Free: (855) 937-2242

Local: (919) 785-1214

Fax: (919) 785-3011

customerservice@achc.org

Non-Discrimination Notice 

all american medical supply  complies  with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. AAMS does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. AAMS provides free aids and services to people with disabilities to communicate effectively with us, such as: Written information in other formats (large print, audio, accessible electronic formats, other formats) AAMS provides free language services to people whose primary language is not English, such as: § Qualified interpreters § Information written in other languages If you need these services, contact 1-773-764-0184 If you believe that AAMS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Nikki Patel, Chief Compliance Office at 2805 W Devon avenue or email hello@aamsSHOP.com. You may choose to file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW, Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf


Always contact all amercian medical supply and inform someone if you feel you have experienced any discrimination

Elder Abuse

 

To report or inquire about elder abuse the following phone numbers are available:

Chicago Department of Family & Support Services - 312.744.4016

Office of Domestic Violence - 1.877.863.6338 (TTY) 1.877.863.6339

Illinois Department on Aging Help Line at 1.866.800.1409. 

All calls are confidential and callers may remain anonymous.