Patient Resources
all american medical supply
Why a heart for a logo? We truly care about each patient's situation and do our very best to accommodate their needs. Dealing with insurance carriers and being in need of medical supply for your health can all be very overwhelming and complicated. That is where all american medical supply is there to show you some love by navigating you through the process.
Our Scope of practice includes: Incontinence Supply, Compression Wear, Mastectomy products, Mobility & assistive devices, Diabetic & Orthopedic Footwear, Breast Pumps, Urologicals, Ostomy Products, Bathroom Safety Equipment, Tens Units, Nebulizers, Orthopedic Supports,CPAP supply and Wound Care.
Retail purchase items are all FINAL SALE
HOURS OF OPERATION 9AM-5PM
Helping you lead an independent and healthly lifestyle
Patient Responsibility
It is important for you to cooperate with all american medical supply as we assist you in finding medical equipment and supplies. Coverage is not guaranteed by insurance carriers and the end responsibility always falls on the patient themselves.
Patient Rights:
1. The patient has the right to considerate and respectful service.
2. The patient has the right to obtain service without regard to race, creed, national origin, sex, age, disability, diagnosis or religious affiliation.
3. Subject to applicable law, the patient has the right to confidentiality of all information pertaining to his/her medical equipment service. Individuals or organizations not involved in the patient’s care may not have access to the information without the patient’s written consent.
4. The patient has the right to make informed decisions about his/her care.
5. The patient has the right to reasonable continuity of care and service.
6. The patient has the right to voice grievances without fear of termination of service or other reprisal in the service process.
7. Financial responsibility information upfront prior to receiving care
TIP: Check with your insurance carrier for coverage. Obtain a reference number of your call- keep records
Medicare Standards
Medicare requires that providers hold certain standards to be able to service beneficiaries. This is what makes us different from your online medical supply source or big box drugstore. Standards we uphold allow us the ability to assist you with billing your insurance on your behalf.
Tip: Medicare only pays for 80% of covered services, 20% is your responsibility or co-insurance
Advance Beneficiary Notice (ABN)
Advance Beneficiary Notice is a binding agreement between the provider and the patient to understand the financial responsibility the patient has to a provider. This allows the beneficiary to make an informed decision about their medical equipment or supply.
Insurance coverage is NEVER a guarantee of payment to the provider. You as the beneficiary are always liable for services or products rendered
Rental Responsibilty
Insurance pays for medical equipment over a period of time, typically 10-13 months. After this period if the item(s) are still deemed medicaly necessary they may convert to the patient's owned property.
Patients should understand their financial responsibility clearly. all american medical supply will keep a credit card on file until the item is returned or converted to patient's own property. * Having coverage from your insurance does not guarantee payment for the items you obtain from aams. You are financially responsible if your insurance coverage lapses and you are uninsured or if your insurance carrier states it is the patient's responsibility.
HIPAA
Health Insurance Portability and Accountability Act Contact our Compliance Officer at:
hello@aamsShop.com or 773.764.0184
Advance Directives
Making Decisions About your HealthCare
Home Safety Tips
Home Safety
Making you Home Safe and understanding how to be prepared for natural or unforeseen disasters is important. Take the time to review some material and make sure your loved ones are education.
Flood Safety
Winter Storm Protection
Electrical Safety
Tornado Protection
Lightning Protection
Fire Safety Handout and Hand Hygiene Infection Control
Fire Safety and Evacuation should be reviewed annually. Practice Safety Drill at home can assist if the day should come and an emergency arises.
Customer Survey Form
We are always looking for suggestions to better our patient experience. Take a moment and fill out our Customer feedback/suggestion form.
Visit us
2805 w devon avenue chicago il 60659
monday-friday 9am-5pm CST
tel. 773.764.0184
fax. 773.764.0186
free parking is available in the rear of strip mall entrance is only on devon avenue next to citibank - ring doorbell
Click the button above to submit a formal complaint
You may contact ACHC information below in regards to the compliant if you feel you are unsatisfied with the outcome for your compliant. Complaints are directly provided to drnikki@aamsShop.com the compliance officer. You may contact them directly via email or telephone 773-764-0184 ext. 104
Allow 2 to 3 days for us contact you in regards to your complaint after which we aim to resolve your concern with in 14 days.
Accreditation Commission for Health Care- ACHC
139 Weston Oaks Ct.
Cary, NC 27513
Toll-Free: (855) 937-2242
Local: (919) 785-1214
Fax: (919) 785-3011
customerservice@achc.org
Non-Discrimination Notice
all american medical supply complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. AAMS does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. AAMS provides free aids and services to people with disabilities to communicate effectively with us, such as: Written information in other formats (large print, audio, accessible electronic formats, other formats) AAMS provides free language services to people whose primary language is not English, such as: § Qualified interpreters § Information written in other languages If you need these services, contact 1-773-764-0184 If you believe that AAMS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Nikki Patel, Chief Compliance Office at 2805 W Devon avenue or email hello@aamsSHOP.com. You may choose to file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW, Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Always contact all amercian medical supply and inform someone if you feel you have experienced any discrimination
Elder Abuse
To report or inquire about elder abuse the following phone numbers are available:
Chicago Department of Family & Support Services - 312.744.4016
Office of Domestic Violence - 1.877.863.6338 (TTY) 1.877.863.6339
Illinois Department on Aging Help Line at 1.866.800.1409.
All calls are confidential and callers may remain anonymous.