This is from the district website, it is the first thing you see when you go to the site. Parents can click on the troubleshooting icon to see if they can resolve issues. Here is the link if you need to send to parents. https://spwww.sccpss.com/Pages/Troubleshooting-Tips.aspx
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Troubleshooting Tips and Support
Troubleshooting Tips and Support
My child has forgotten his/her password.
If you have registered for the password reset application, you can reset your password using the Password Reset Registration solution. For step-by-step instruction and video click here. If you have not yet registered for password reset, please contact the teacher/school for assistance or fill out the form below.
When my child attempts to login, the error message “Authentication Failed" is displayed.
Check to make sure you are entering the student ID and password correctly and that there are no spaces. Passwords are case sensitive.
On my personal device, I am certain my student is using the correct student ID and password. The “Authentication Failed" error message still appears.
This may be due to the computer having cached another user's information. You can clear the browser history/cache by pressing Ctrl+Shift+Delete or Command+Shift+Delete while in the browser and ensure no one else is logged in. You can then attempt to log in again.
My child still does not have a student ID or password.
Please contact the school for assistance or fill out the form below.
Have all students received a student ID and password?
Student ID and passwords from the previous school year will continue to work unless they were reset by your child's school. If you are new to the district, it will take 24-48hrs after the student is enrolled in PowerSchool to have one available for your child.
My child has not received a student learning device.
The district is moving towards 1:1 as quickly as possible. If your child has not been issued a student learning device, please contact your school for a paper learning packet.
I have not received a parent login ID and password to the itsLearning Platform
The itsLearning parent login will be ready for you in September - stay tuned for more information on this great resource.
Still need help?
Still need help?
STILL HAVING TROUBLE? CALL THE PARENT/STUDENT HOTLINE AT 395-5591.
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