Multi- Factor Authentication

Q: How do I set Up Multi-Factor authentication?

A: Setting up Multi-Factor Authentication (MFA) is an important step to keep your account secure. We’ve provided guides for setting up the various      options available to you. Just click the link below to get started:

• MFA Guides

Q: What options are there for Authentication?

A: You have three options for authentication method:

Phone Number: This method sends a text message or phone call to verify your identity. It requires cellular service, so make sure you have a reliable connection.

Microsoft Authenticator App: This method uses the Microsoft Authenticator app to verify your identity. When logging in, the app will send a notification to your phone asking for approval to sign in. It only requires internet access, not cellular service, making it a flexible option.

USB Key: This method uses a physical USB key to verify your identity. Just plug it into your laptop or phone, enter a PIN, and press the key button to verify. The main benefit of this method is that it doesn’t require any internet or cellular access, making it ideal for users who may not have a mobile phone or prefer extra security.

Q: How can I reset the my MFA Method if I lost or changed my phone?

A:  To reset your MFA method, you’ll need to contact the helpdesk. We’ll need to remove your previous method before you can set up a new one. Once we verify your ID, we’ll assist you in setting up the new method so you can regain access quickly. Please call us at the number below for assistance.