Accessing MyNorthshore

Q: How do I setup MyNorthshore account?

A: Please follow this guide for step-by-step instructions. If you run into any issues, feel free to reach out to the helpdesk, and we'll be happy to assist you. 

Q: What does my College account give me access to?

A: Your college account gives you access to the college portal which allows you to access many resources including Gmail, Navigate, Blackboard and many other services.

Q: How do I access services through the college portal?

A: The College portal is a tile-based system where you can search on keywords, additionally there are categories that you can select that will display tiles and services related to that category. 

Q:  I forgot my MyNorthshore credentials. What should I do?

A: On the MyNorthshore login screen, you can use the "Recover your username" and "Forgot your password"/"Can't access your account?" links to regain access. Please note that if you do not have Multi-Factor Authentication (MFA) set up, you will not be able to reset your password and will need to reach out to the helpdesk for assistance. 

Q: I am getting the following error message when trying to log in (Click on the error message for more information):

    "Your account is currently blocked"

   "You cannot access this right now"

Q: Why do I occasionally get logged out of MyNorthshore?

A: The MyNorthshore portal has a 60-minute inactivity timeout for security reasons. If you’re inactive for this period, you’ll be automatically logged out. 

Q: Is the MyNorthshore portal a secure site?

A: North Shore Community College’s MyNorthshore portal is an authorized Digicert Trust Site. Your MyNorthshore username and password are transmitted to the portal in a secure (SSL encrypted) internal frame.  Any sensitive information a user exchanges through the MyNorthshore portal cannot be viewed by anyone else on the Internet. This includes credit card information, grades, and registration.  For more detail click here.