Internet support for NYC DOE Device Loan
What to do if your Internet is not working.
Sign-In to Zscaler, our enhanced Content Filtering application:
While your iPad is currently setup with a content filter, an updated content filtering application is now available. Please sign-in on your device to enable these updates as soon as possible. After July 31, 2020 internet access on the iPad will be limited to DOE resources until the user signs in to the Zscaler software to establish a secure connection.
Do I have to login every time I use my device?
No, you only need to log in once. After the application in enabled, you can close the app and begin using your device as usual.
What is content filtering:
Security software that blocks or filters content over the internet that administrators, in this case, the New York City Department of Education, deems as unsafe (such as obscene or offensive content, language, and photography).
Why are we using content filtering?
To comply with the Children’s Internet Protection Act (CIPA)
, a law enacted by Congress in 2000 to address concerns about child internet safety. Under this law, schools and libraries across the country must provide protective technology to filter and block obscene content, language, and photography.
What’s next?
Locate and sign into Zscaler on your device.
On the main screen, click the Zscaler icon.
After clicking the icon, you will be taken to login page.
Enter your NYCDOE username and password, then click the “sign in” button
.
Click on the "allow" butto
n.
Then wait one minute for a connection to be established and then you will see the Zscaler scre
en.
Once the connection is secure, close the
