Embedded Files
Material orders will be shipped directly to the learner’s address based on the proof of residency provided to the school. Only a family's residence address can be used to receive materials (not a mailing address or a PO Box).
It is the parent/guardian's responsibility to confirm receipt of the materials and report any missing or damaged items to their Educational Facilitator (EF) within one business day. Prompt communication with your EF is of the utmost importance. It allows iLEAD to resolve any problems with an order and pay the material providers on time. Material providers are not paid until each line item on an order is accounted for in delivery. If deliveries are not reported to the EF promptly and/or a family experiences ongoing delivery issues, material orders will no longer be shipped to the learner's address.
Home Shipping Procedures
As the parent/guardian, it is your responsibility to keep track of the following:
Packing Slip: Upon receipt of your order, please check that each item on the packing slip is correct and matches what is included in the shipment. This includes checking for incorrect items, duplicate items, and non-requested items. Do NOT open or use any items until the order is confirmed correct and complete. Text/email a photo of the checked packing slip to your EF as soon as possible so they can notify our accounts/payable and the bill can be paid quickly. If any item is missing, broken, duplicated, or sent in error, let your EF know as soon as possible. Please do not contact material providers directly.
Multiple Shipments: Some material providers (i.e. Amazon, Dick Blick, Office Depot) may deliver in multiple shipments. The packing slip will only reflect the items delivered, not the entire order. Follow the same procedures and text/email the packing slip to your EF for each package.
Questions or Delivery Problems
Do not contact material providers or couriers directly, as this can cause billing issues and delivery delays. Please reach out to your EF if you have questions about your orders, or if you experience problems with an order. This includes missing, incorrect (provider error), damaged items, or extreme delays.
NOTE - Amazon is not a single material provider but rather a marketplace of thousands of providers. Therefore, iLEAD cannot guarantee the quality or functionality of the items ordered through Amazon. If an item that arrives is not as described, missing parts, or does not work - we cannot request a return or refund.
Address Change
If your family moves at any point during the school year, please communicate your change of address to your EF as soon as possible so that any pending orders are delivered to the correct location. To update your address, email, or phone number with the school, please visit the Hub and submit a Learner Info Update Form. Your EF may receive your orders for you while your family is in the process of moving, but you must reach out to your EF to make this request. If you are unable to receive shipments at your new address, please notify your EF so that future orders will be shipped to your EF instead.
Ship-to-EF Procedures
It is important that our school maintains a great relationship with our material providers and that we pay them on time. If you prefer not to keep track of deliveries or have challenges with deliveries, orders will be delivered to your EF instead. Your EF will coordinate with you to determine a convenient time and place to deliver your learner's materials. Your EF will confirm all items were received on your behalf.
Page updated
Report abuse