Student Laptop Computer FAQ's & Wireless
Gateway Technical College students often bring their own laptop, notebook or tablet computers with them to class or to aid in studying. Some Gateway academic programs are requiring that students have a laptop or tablet. This FAQ is meant to provide some basic answers to the most frequently asked questions about using your own computer at a Gateway facility.
Frequently Asked Questions
General
Where can I re-charge the battery on my laptop?
Classrooms are equipped with enough outlets or power strips to accommodate re-charging your laptop battery.
Software
Are Gateway Technical College students able to purchase discounted software?
Yes! Please go the http://wiscsoftware.wisc.edu/wisc/(link is external) website and select Gateway from the WTCS Students pull-down menu on the left side of the screen. Both Windows and Mac software are available for purchase at this website.
I understand that all Gateway Technical College students are required to have updated virus protection installed on their laptops. If I do not already have virus protection software, where can I get it?
You can find free virus protection software at http://wiscsoftware.wisc.edu/wisc/(link is external) for both Windows and Mac computers. Select Gateway from the WTCS Studentspull-down menu on the left side of the screen and scroll down to Free Antivirus Software.
Support
Is any technical support available for students in the case of software problems?
According to Gateway Technical College guidelines, Gateway Lab staff is not authorized to repair or remedy problems on a student’s personal laptop. If available, Gateway Lab staff may provide the following, limited support:
Assist with logging into your student email
Assist configuring your laptop for wireless access
Assist with instructions for virus protection on your laptop
Is any technical support available for students in the case of hardware problems?
Students are directed to local vendors or to their computer manufacturer for hardware support. According to Gateway Technical College guidelines, Gateway Lab staff is not authorized to repair hardware problems on a student’s personal laptop.
Wireless Networking
How do I gain access to Gateway’s wireless network?
What happens if I change my password?
If you change your Gateway password the next time your device tries to access the wireless network you will receive a prompt asking you for your new password. The prompt will look something like this, it will depend on your computer’s operating system…