How to verify yourself when calling US Bank

Address to use:

Cards in Person Name Use: 

701 Prairie Hawk Drive

(Site/ School i.e DCHS or PLRN) 

Castle Rock, CO 80109-8001

USA

Department Cards: 

701 Prairie Hawk Drive

(Cardholder Name) 

Castle Rock, CO 80109

Phone Number to Use:

Phone: 720-433-0070 

US Bank Tax Exemption Number:

98-00682

Fraud

• Cardholder needs to contact US Bank and report the fraud at 1-800-523-9078

• Submit a HelpDesk ticket regarding the fraud to receive a new card

• US Bank will send a letter to verify the fraud which needs to be faxed back to them by the cardholder.

• All fraud charges still need to be verified in Workday.

• Please use the paperwork sent via email or use the Lost Receipt Form 

All fraud charges and credit MUST be verified within 30 days to avoid suspension of you card. 

Dispute Transaction

• Cardholder needs to contact US Bank and report the lost/stolen card at 1-800-344-5696

• Please submit a HelpDesk ticket regarding the disputed transaction(s)  to receive a new card

• All transactions still need to be verified on the pcard 

• Please use the paperwork sent via email or use the Lost Receipt Form

Lost/ Stolen Card

• Cardholder needs to contact US Bank and report the lost/stolen card at 1-800-344-5696

• Please submit a HelpDesk ticket regarding the lost or stolen card to receive a new card

• All transactions still need to be verified on the Pcard