Where do you hold sessions?
I offer face-to-face sessions from my office in Chippenham, Wiltshire, as well as online sessions for clients wherever they are in the world.
Can I have my session online?
Yes.
Both Tarot and Past Life Regression sessions can be offered online.
I'll explain everything you need to know before your session so you know what to expect.
What if I don't know which session is right for me?
That's completely fine.
You don't have to work it out on your own. If you're curious but aren't sure whether Tarot, Past Life Regression or Your Soul Journey Experience is the right fit, get in touch and we can have a chat.
What should I bring to a session?
Just yourself — and, if you have one, a little curiosity.
For Tarot, you can bring a question or simply come without one.
For Past Life Regression and Your Soul Journey, there's nothing you need to prepare or believe beforehand.
Can I stop a session if I change my mind?
Yes.
You're always in control of your session. If at any point you want to stop, pause or change direction, you can.
What happens after I book?
You'll receive the information you need before your session, including anything you need to know about the appointment and how to prepare.
If there's anything you're unsure about, just ask. There are no silly questions.
How much notice do I need to give if I need to cancel or reschedule?
If you need to cancel or reschedule an appointment, please give at least 48 hours' notice.
You can use the rescheduling link in your booking confirmation email.
Where less than 48 hours' notice is given, the appointment may be treated as a cancellation and the session fee may be forfeited.
Your statutory consumer rights are not affected.
What happens if I'm late or miss my appointment?
If you arrive more than 10 minutes late, your appointment will normally be treated as a missed session and the session fee will be forfeited.
If you arrive less than 10 minutes late, your session will normally still finish at the originally booked time.
If you don't attend your appointment and haven't contacted me in advance, it will be treated as a missed session. For package clients, the missed appointment will count as one session.
Can I get a refund?
Refunds depend on the circumstances of the cancellation and whether statutory consumer cancellation rights apply.
If you need to cancel, please contact me as soon as possible. I'll deal with any refund in accordance with my Terms & Conditions and Booking Policy.
What happens if I buy a package?
Packages are purchased as a block of sessions and must normally be used within their stated expiry period.
Current package periods are:
3 sessions: 2 months
5 sessions: 3 months
12 sessions: 6 months
Unused sessions after the expiry date will normally be forfeited, subject to any statutory consumer rights that may apply.
Are my sessions confidential?
Yes. Information you share during your sessions is treated as confidential and handled with respect and discretion.
There are some circumstances where confidentiality may need to be limited, such as serious risk of harm, safeguarding concerns, where disclosure is required by law, or where it is necessary to protect legal rights or comply with a legal obligation.
Are sessions recorded?
Some services include recording. Where recording forms part of the service, the session may be recorded in audio, video or both and will be permantely deleted after 2 months.
You'll be told about recording as part of the booking process and, where applicable, asked to confirm your consent/acknowledgement.
Recordings and other session materials are managed in accordance with the Privacy Policy and applicable data protection legislation.