Frequently asked Onboarding Questions

After the onboarding forms have been completed, there are still a few steps on Olo's side to check if the store is ready for online ordering.

Olo Onboarding QA Checklist (2 week turnaround):

• Onboarding Forms (Store Activation Form and/or Olo Pay Merchant Form)

• Valid Merchant ID

• Menu Assigned & Valid Basket Text or Expo Prices Set

• Hours Assigned

• Valid Phone Number

• POS enabled/connected/online

• Dispatch

• Rails

Regular Onboarding Timeline(For store's already in Olo's system):

• Store Activation Form: 14 business days to process

• Olo Pay Merchant Form: 2 to 3 business days to process

• Go Live Launch: 4-7 business days to process

New Store Activation Forms/Transfers Timeline:

Step 1

• New Store Activation or Transfers: 10 business days to process

Step 2

• Accept Dashboard Invite

• Store Activation Form: 14 business days to process

• Olo Pay Merchant Form: 2 to 3 business days to process

Step 3

• Go Live Launch: 4-7 business days to process

1. Enable delivery from your sites and apps. Dispatch allows your brand to satisfy growing customer demand for food delivery without the complications of managing your own drivers or contracts with multiple delivery providers. Open a new revenue channel of customers willing to pay for the convenience of delivery. Grow takeout ticket size – up to double the average pickup order – while staying in control.

2. By integrating third-party delivery couriers to your native online orders, Dispatch helps you grow customer loyalty while opening new revenue channels through a direct digital experience. 

Here's a quick overview of how Dispatch works

1. Customer visits your existing digital ordering site or mobile app, builds an order, and pays ahead

2. At checkout, the customer selects Delivery

3. Upon selecting Delivery the customer enters their delivery address and receives the best-matched quote from available DSPs. They will then be able to view the delivery fee and estimated delivery time returned from the DSP and can continue with the order

4. The order is then sent to the store like all online orders and the DSP will pick up the food and deliver it to the customer 

5. The customer can track the entire delivery process from the courier traveling to the restaurant to the order being delivered – all live from the digital ordering website/app

Direct digital experience

• Orders are handled by your brand, under your control. You control the guest experience instead of sending customers to a marketplace

• Integrate with loyalty programs so guests can continue to earn points and rewards

Integrated operations

• No additional effort is required on your part - orders are processed just like all other online orders, with a delivery courier making the pickup instead of a customer

• No commission paid on each delivery - customers pay for their deliveries in the Dispatch model eliminating the 20-30% commission fees that the DSPs require

Delivery at scale

• Optimize delivery pricing and strategies to align with your business needs

• Drive traffic to new dayparts, with higher average order size for delivery

A solution that drives sales, reduces fraud, and simplifies day-to-day payment processes.

Olo Pay offers an easy-to-launch payments solution that works on your behalf. Going beyond the core credit card processing functionality offered by current processors, Olo Pay provides new capabilities to improve the merchant and customer experiences.

This is a major benefit for stores as Stripe won't run the card, and decline rates drop. The other significant benefit is higher order completions due to Apple Pay and Google Pay. This results in higher sales for the stores.

This is only applicable for merchant processing for your online ordering system. This will not impact in-store transactions.

Benefits:

• Simple checkout

• Rapid onboarding

• Powerful fraud protection & management

• Transparent pricing

• PCI Compliant

Features:

• Grow digital ordering sales

  • Drive digital sales through a frictionless and simple checkout that includes mobile wallets, cards on file (across locations) and improved authorization rates.

• Protect your business and prevent fraud

  • Every pending transaction is screened to improve authorization rates for valid transactions and uses risk-score-based screenings to automatically reject suspect transactions.

• Improve operations with streamlined integration

  • Get ready for quick onboarding, reporting and chargebacks through the Olo Dashboard, and no more PCI compliance worries.

• Borderless, seamless checkout across Olo Pay brands

  • Reduce the friction that happens for guests at checkout and drive more direct orders into your restaurant by making the checkout process as simple as possible.

Olo Pay, which uses Stripe, does a better job of identifying bad credit cards than most processors.

Please reach out to your brand admin contact with your Brand Name and External ID/Store Number you need a Dashboard Invite to. 

Example: 

Hello,

I'm reaching out because I never received a Dashboard Invite. 

Here is my info below:

Brand Name: My Brand

Store Number: 123456

Email: 12345@gmail.com

Providing Olo's ACH Bank ID whitelists Olo as a verified automated clearing house vendor.

In order for Olo to successfully pull and retain funds from your bank account for contribution collection and invoicing, you will need to whitelist Olo ACH bank ID with your bank. 

We recommend contacting your bank and providing the whitelist ACH ID below.

Olo ACH bank ID: 3383693141 

Example: "I'm setting up my store for online ordering and need to provide the Olo ACH ID to you so that I’m able to get my deposits and debits from Olo."