Unit 1.3 - A telephone conversation
Phone greetings
Asking people to speak slowly/speak up
Sorry, could you speak slowly, please? Yes, sure.
Could you speak up, please? Yes, of course.
Ending a phone conversation
When you phone for information, you can often end with phrases like this:
- OK, I think that’s everything I need.
- OK, I think I’ve got all the details
- Thanks. You’ve been very helpful.
- Thanks very much for your help.
- Bye bye. Goodbye.
Explanation / Vocabulary / Words in context
These are expressions you can use in your conversations on the phone.
- You 've reached .... company/department.
- How can I help you?
- Can I speak to Mr/Mrs.....?
- Could I speak to ...., please?
- Who shall I say is calling?
- Who's calling, please?
- Who's speaking?
- It's Mr/Mrs... here.
- It's Mr/Mrs... speaking.
- Mr/Mrs... speaking.
- Please hold and I'll put you through.
- Just a second. I'll see if s/he is in.
- Hang on for a moment.
A bit of practice
1-. Activity 1 Do the following activity on line to see whether you are ready for a real phone call in English
http://www.myenglishpages.com/site_php_files/communication-quiz-phone-conversation.php#.VCwjZBYptco