FAQ

How do I connect to the BYOD network?

You can find instructions here.

How do I sign up for chromebook insurance?

You can find out more information and sign up here.

I can't log into Star Renaissance or Delta Math or Naviance.

You must access it through your ClassLink account. Log in to ClassLink here with your Yorktown account.

My Chromebook is running very slowly.

Make sure you shut down your Chromebook every night (don't just close the cover). This will ensure all programs are closed that are running in the background and any necessary updates will automatically start when you turn the machine back on.

Only keep the tabs you need open. The more tabs you have open, the slower the Chromebook will run.

My camera and/or microphone aren't working or I get a message that they are unavailable.

Restart your Chromebook (don't just close the cover). This will close any connection to previous Meets/Zooms and will allow your camera and microphone to be accessed again.

A website my teacher assigned is not opening or I can't view it correctly.

Stop by the library or email Ms. Rucky and include a link to the site you are trying to access.

I can't access my student portal.

My Google account is locked.

Stop by the library.

I can't get into a database.

The username/passwords are listed on the top of the database link page. If you are still having trouble, email Ms. Rucky at srucky@yorktown.org

I didn't request a Chromebook at the beginning of the year but I need one now. Is it too late to get one?

It's not too late! You can request a district device at any time. Have your parent/guardian fill out this form.

How do I print?

Printing instructions can be found here.

My printers aren't showing up on my Chromebook anymore.

Try following the instructions here.