Unless it is COVID-related, Remote Learning is for the entire time from now until March Break or post March Break - June

Tech Support

WHERE CAN I GET IT HELP IF I HAVE A QUESTION OR ISSUE?

Welcome to the York School IT support page. While we will do your best to support you as promptly as we can. Our hours of operation are 8:30am - 4:00pm. We are small but experienced team and will do our very best to get back to you as promptly as possible. Your patience and understanding is appreciated as we experience a high volume of support requests.

If you are having difficulty with your computer, chromebook or device, please restart it and try again. If that still does not resolve the issue please contact helpdesk@yorkschool.com and we will reply via our Help Desk Ticketing system.

Please provide as much information as possible and refer to the videos below as we may want to set up a remote desktop support session. Here is an example of your support email:

Subject: (include the specific issue)

Body Text: (include)

A short description of the issue with a screenshot or a screencast capturing the issue.

Important - Also include a phone number where we can reach you.

*** We will try our best to respond to your help desk request ASAP.