May 2026(v2026.05.1)

New Features

• Campaign Analytics Dashboard

Gain deeper visibility into campaign performance with a dedicated analytics dashboard. Track channel-specific KPIs for WhatsApp and AI Call campaigns, monitor campaign outcomes, and measure engagement through detailed performance metrics.

• Campaign Details & Conversation Insights

View campaign performance at a contact level with detailed interaction records, including communication status, outcomes, timestamps, and quick access to individual conversations for easier analysis and follow-up.

• Enhanced Outbound Conversations

The Outbound Conversations module now includes:

• • Campaign-based filtering.

  • Campaign name displayed alongside each conversation.

  • AI-generated conversation outcomes (Positive, Negative, Undefined) for easier performance analysis.

• Conversation Export

Export inbound and outbound conversation data as a CSV without waiting for the download to complete. Export requests are processed in the background, and the generated report is delivered directly to the user's registered email.

• AI Fallback Ticket Creation

Automatically initiate the ticketing workflow whenever the AI is unable to resolve a customer query on website chat. This ensures unresolved conversations can be seamlessly handed over for human assistance.

• Enhanced WhatsApp Template Experience

Creating and managing WhatsApp templates is now more intuitive with:

• • Live preview while designing templates.

  • Read-only detailed view for approved and submitted templates.

• Extended WhatsApp Human Takeover

Businesses can now manually take over WhatsApp conversations for up to 24 hours after the customer's last message, aligning with WhatsApp's service window and providing greater flexibility for customer support teams.

• Sarvam Voice Speed Control

Configure the speech speed of Sarvam AI voices for both AI Agents and Campaigns, enabling voice interactions to better suit different business use cases.

• Shopify Shipment Triggers

Automate customer communication by triggering WhatsApp notifications based on Shopify shipment events. Customers now receive timely updates as their orders progress through the fulfillment lifecycle.

Voice AI Enhancements 

We've introduced several improvements to make AI voice conversations sound more natural and human-like.

• Improved speech rhythm with intelligent pauses between sentences.

• Enhanced text preprocessing for better pronunciation and natural speech flow.

• Optimized Sarvam TTS parameters for more expressive voice output.

• Added voice naturalness presets to simplify voice configuration.

• Improved conversational responses using optimized LLM prompts designed specifically for voice interactions.

• Added subtle breathiness and post-processing enhancements for a more realistic speaking experience.

User Experience Improvements

• Replaced the branded chat widget loading animation with a neutral loading indicator for a more consistent white-label experience.

• Introduced a progressive response generation indicator that provides users with real-time feedback while the AI processes complex requests.

• WhatsApp Session Management

Improved WhatsApp session handling to provide more reliable conversation continuity and better management of customer interactions across active sessions.

Notes

v2026.05.1 strengthens Exei's campaign management and customer engagement capabilities with enhanced campaign analytics, deeper conversation insights, improved WhatsApp experiences, and AI-powered support automation. This release also introduces open internet knowledge, streamlined conversation exports, and several user experience improvements to deliver a more efficient and reliable platform.