FAQ

Each company is assigned a booking under the primary member (the person who signed the agreement OR the main point of contact). You can book conference rooms and track your credits through our online portal. Credits will automatically renew on the 1st of each month, and they do not roll over. 

To book a conference room, simply log on to our Member Portal and select which location you’d like to book at. Select the conference room, click “Book”, and select your time frame and date. Under “Your Information”, you’ll input the primary’s name, email, phone number, and company information. Make sure you are booking under the primary’s email. 

You can check your credit balance by scrolling to the bottom of the booking page and selecting "Check Code Balance". If you believe your code or email isn’t working, feel free to visit with your Community Team for troubleshooting. 

Please note, our team members are unable to complete bookings or cancellations. All bookings must be done through the Member Portal (unless less than an hour before). 

No time to scan those receipts in? Can’t meet with your client but need someone to print and hand over a document? We offer a range of admin services, starting at $1/minute (billed in 15 minute increments). 

Stop by reception to ask your Community Team how we can help! 

To keep up with all the amazing things happening here at WorkLodge, you can follow us on Eventbrite, Facebook, or Instagram. We also post TV slides and advertise around the space for those extra special events. 

Not only can you, we want you to! That’s why we give every new Member a complimentary Office Warming Event, so be sure to cash in that coupon with your Community Team. 

WorkLodge is great for hosting other events, too, such as training seminars, mix and mingles, team building experiences, and more. To learn more, visit with your Community Team. 

We’re so glad you’ve asked! Sponsoring a social hour is a great way to gain exposure for your business. Reach out to your Community Team and they’ll set up a time to go over the different tiers available. 

We provide hi-speed internet through wireless (Wi-Fi) and wired (ethernet / Cat 6) connections (in our offices).

Wired connections are always the most stable. Wireless connections operate on the latest frequencies and technologies including enhanced security options, but are susceptible to interference so for video calling and high bandwidth applications, we recommend using a wired connection. 

Your IP address will be dynamic, but if you need a static IP please request one from our team. Please note however that we do not provide externally accessible static IP addresses. We keep our network private to benefit our members. 

If you’d like a VLAN for your office, please request one from our team. 

PLEASE NOTE: We do not allow our members to create their own wireless networks as this creates more interference for ours which has been finely tuned to operate in the environment. 

Though our team tries very hard to deliver exceptional service each day, there is a limit when it comes to technology. For your safety and the security of your equipment, we ask that you reach out to your IT company for issues with internet connectivity, printer connectivity, etc. 

Don’t have a tech company? No problem, we can help. Reach out to your Community Team and we’ll schedule time for our IT to visit with you. Our technical support requires a 1 hour minimum and is $125/hour. 

Having multiple printers airing WiFi signals can get messy, so we discourage using this feature for your personal printer. It’s best to hardwire in (and more secure). 

You wouldn't want another member to accidentally select your printer for their 100 page print job- and believe us, it’s happened before! 

Generally, we recommend members transfer their phone number onto our phone system as our network is already configured for it and that way we can help troubleshoot etc. if something goes wrong. It also reduces the risk that a third party phone system might bring onto our network causing potential conflicts and issues for other users. 

If you do prefer to bring your own please remember that should it interfere with our network in any way, you will be responsible for all costs associated with those issues until they’re resolved. 

Absolutely! We simply ask to see a photo and dimensions ahead of time to make sure it will fit our 'look and feel', while also fitting down our hallways and doorways! If you need something installed, such as a TV or whiteboard, please visit with your Community Team as we’ll need to handle these types of requests with our contractor. 

Hanging pictures is a great idea and we love to see the personal touches in our Member offices. We ask that you use command strips or monkey hooks and don’t screw any large screws or wall plugs into the drywall to minimize repair costs when you vacate. 

Please remember that you’re responsible for the office being in the same condition when you leave as it is when you move in so if we need to call out a property management approved contractor, you’ll be responsible for those charges. 

If you’d like to paint an accent wall for a little color in the room, we have an approved painting contractor. Just provide the Sherwin Williams color code and he does the rest! Visit with your Community Team and we’ll send over the Paint Agreement. 

We prefer ACH (electronic bank transfer) for monthly payments because it’s safer, more secure and means there's less chance of anything going wrong. All Membership payments are processed on the first of each month, and any ancillary charges (such as snacks, additional setups, etc.) will be charged on the 15th.

Other acceptable forms of payment are push, wire transfer (which will incur a wire fee), and check (which will incur a check fee). We don’t accept credit card payments for Membership fees.

FROM OUR TERMS: We'll process all outstanding payments until paid in full. If a payment fails for any reason, we'll charge a non-payment or late fee of 10% with a minimum charge of $100. 

To make life easy for our Members, we created agreements that  automatically renew for the same duration as previously signed. It gives you the peace of mind that we won't simply claim back your office because someone else needs it, and it saves the hassle and time of resigning agreements every year if your needs haven’t changed. 

We’re built for flexibility, so if you need to make a change, visit with your Community Team to help. 

We're sorry to hear you’re leaving. You can visit with your Community Team or email accounting@worklodge.com to start the move out process. 

Our WorkLodge team and cleaning crew will have access to all offices to deliver mail, clean, etc. If something is sensitive or valuable, we always recommend you lock it away to be extra careful. 

Yes! Although we insure our facilities we obviously can't insure things that don't belong to us or cover guests who aren't visiting us, for that, you’ll need your own coverage that covers your business, casualty, and risks - think things like property/casualty coverage and liability coverage in amounts that are reasonable for your type of business.  Just to be clear, our insurance won't cover your losses. 

You also need to name ‘WorkLodge’ as an additional insured. Our terms and conditions lay it all out for you in detail.