Troubleshooting
For Serious Problems:
Examsoft Support: 866-429-8889, ext. 1
Embedded Files
The most common issue is the loss of Wi-Fi during the assignment or exam.
Students will occasionally lose their Wi-Fi connection while working on Examplify. This can be fixed by simply going to the internet connection icon in the bottom right corner of the screen and reconnecting to the appropriate Wi-Fi provider.
Close and restart Examplify
Close and restart Examplify
If you are worried your assignment or exam was not uploaded, close Examplify and reopen the program. Then check to see if your assignment was correctly uploaded.
1. Use Chrome for your browser.
2. Clear your browser data.
3. Close and re-open your browser.
Examplify freezes
This is most likely a device issue, you should check your device for failures. In urgent situations, we suggest you use a backup device. If this isn’t possible, you should restart their computer and try again; if that fails, you should uninstall Examplify and reinstall.
Click this link to download the newest version of Examplify.
ATTENTION Yellow Screen
ATTENTION Yellow Screen
If you have received a yellow screen stating ATTENTION, if given the option to QUIT the exam during the yellow screen message, select ‘Quit’ and the exam will upload. If not, close the app and reopen it, at this point your exam will upload with confirmation. Check with the instructor to make sure the exam is uploaded.
Didn’t receive the Completion Green Screen
Confirm with the instructor that it was uploaded. If not, try to launch Examplify again and follow directions. Restart the computer if the exam wasn’t sent and Contact Examsoft or Brian Webb if problem persists.
You need a Continuation Code (This will be rare)
This occurs when you have begun a test but for some reason needed to exit and have been inactive for an few minutes or more. Your instructor will either give you a Universal Code that works for all students or you will check your screen for the student code to provide to your instructor. Your instructor will give you a “continuation code”, this must be done almost immediately, as the continuation code expires within minutes.
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