Trouble Shooting
On this page you will hopefully find resolutions to some of the more common issues that families have had with their technology.
Here is how to connect with a Comcast representative for Winthrop for poor internet connections at home:
Everyone that has internet service through Comcast should download the XFi app on their phone. They can do a speed test there and get some technical assistance.
If that is not helpful, they can reach out to:
Angela Holm
617-279-5852
Angela_holm@comcast.com
Please provide the following:
Account Number
Address
Name
Best contact method
- I can't join my Google Classroom
- Make sure you are logged into your school Google account. Check your class code, sometimes a capital "O" looks like a zero or an "l" looks like a number one, etc.
- Video won't play
- Fully power down and restart your Chromebook.
- Volume is not working on Zoom meeting
- Be sure your mute button is unchecked.
- My Google username and password are not working
- Check to make sure you are typing everything exactly as it's supposed to be - capital letters, periods, etc. If still having trouble, contact Mrs. Sullivan at masullivan@winthrop.k12.ma.us . She will confirm your information and reset your password for you if necessary.
- My work is not showing in my Google Classroom
Kindly note with the many educators, students & other users working from home it is possible this is due to overload conditions. Following are a few helpful tips for a better user experience during this remote learning time.Try the following steps:
Try using One Internet Browser at time
Close unnecessary windows or tabs.
Turn off Extensions, may turn on one at a time as needed
Close all open APPS (mobile device)
Disconnect extra devices from their WiFi network.
Make sure there is storage room on the local device storage
Use a wired internet connection when possible
