Trouble Shooting

Here is how to connect with a Comcast representative for Winthrop for poor internet connections at home:

• Everyone that has internet service through Comcast should download the XFi app on their phone. They can do a speed test there and get some technical assistance.

• If that is not helpful, they can reach out to:

  • Angela Holm

  • 617-279-5852

  • Angela_holm@comcast.com

  • Please provide the following:

    • Account Number

    • Address

    • Name

    • Best contact method

• I can't join my Google Classroom

  • Make sure you are logged into your school Google account. Check your class code, sometimes a capital "O" looks like a zero or an "l" looks like a number one, etc.

• Video won't play

  • Fully power down and restart your Chromebook.

• Volume is not working on Zoom meeting

  • Be sure your mute button is unchecked.

• My Google username and password are not working

  • Check to make sure you are typing everything exactly as it's supposed to be - capital letters, periods, etc. If still having trouble, contact Mrs. Sullivan at masullivan@winthrop.k12.ma.us . She will confirm your information and reset your password for you if necessary.

• My work is not showing in my Google Classroom

Kindly note with the many educators, students & other users working from home it is possible this is due to overload conditions. Following are a few helpful tips for a better user experience during this remote learning time.Try the following steps:

• Try using One Internet Browser at time

• Close unnecessary windows or tabs.

• Turn off Extensions, may turn on one at a time as needed

• Close all open APPS (mobile device)

• Disconnect extra devices from their WiFi network.

• Make sure there is storage room on the local device storage

• Use a wired internet connection when possible