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On this page you will hopefully find resolutions to some of the more common issues that families have had with their technology.
On this page you will hopefully find resolutions to some of the more common issues that families have had with their technology.
Kindly note that with the many educators, students & other users working from home it is possible some of the difficulty you are experiencing is due to overload conditions. Following are a few helpful tips for a better user experience during this remote learning time. Try the following steps:
Kindly note that with the many educators, students & other users working from home it is possible some of the difficulty you are experiencing is due to overload conditions. Following are a few helpful tips for a better user experience during this remote learning time. Try the following steps:
- Try using One Internet Browser at time
- Close unnecessary windows or tabs.
- Turn off Extensions, may turn on one at a time as needed
- Close all open APPS (mobile device)
- Disconnect extra devices from their WiFi network.
- Make sure there is storage room on the local device storage
- Use a wired internet connection when possible
Common Issues:
Common Issues:
- Can't find my Clever badge - click here for directions on how to sign in with username and password.
- Toolbar/Bookmarks Bar Disappeared
Possible Solutions:
Possible Solutions:
control/shift/F (command on mac)
Right click>exit full screen
F11 - check if it’s on full screen
control/shift/B - bring bookmarks toolbar back (command on mac)
three vertical dots>settings>appearance>show bookmarks - toggle on
- Programs are moving too slow, applications are not responding, I am getting a message that says my CPU usage is too high, etc. - Click here for instructions on how to fix high CPU usage.
- My Google username and password are not working - Check to make sure you are typing everything exactly as it's supposed to be - capital letters, periods, etc. Make sure you are not on caps lock. If still having trouble, contact Mrs. Sullivan at ansullivan@winthrop.k12.ma.us . She will confirm your information and reset your password for you if necessary.
- I can't join my Google Classroom - Make sure you are logged into your school Google account. Check your class code, sometimes a capital O looks like a zero or an l looks like a number one, etc. Confirm class code with your teacher.
- Volume not working in Zoom meeting -
- Chromebooks- click here
- Zoom Settings - click here
- Zoom Settings - click here
- I keep getting bumped off of my Zoom meeting -
- Upgrade to the latest version of Zoom - click here
Poor Internet Connection
Poor Internet Connection
Here is how to connect with a Comcast representative for Winthrop for poor internet connections at home:
Here is how to connect with a Comcast representative for Winthrop for poor internet connections at home:
Everyone that has internet service through Comcast should download the XFi app on their phone. They can do a speed test there and get some technical assistance.
Everyone that has internet service through Comcast should download the XFi app on their phone. They can do a speed test there and get some technical assistance.
If that is not helpful, they can reach out to:
If that is not helpful, they can reach out to:
Angela Holm
Angela Holm
617-279-5852
617-279-5852
Angela_holm@comcast.com
Angela_holm@comcast.com
Please provide the following:
Please provide the following:
- Account Number
- Address
- Name
- Best contact method
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