Trouble Shooting

On this page you will hopefully find resolutions to some of the more common issues that families have had with their technology.

Kindly note that with the many educators, students & other users working from home it is possible some of the difficulty you are experiencing is due to overload conditions. Following are a few helpful tips for a better user experience during this remote learning time. Try the following steps:

  • Try using One Internet Browser at time

  • Close unnecessary windows or tabs.

  • Turn off Extensions, may turn on one at a time as needed

  • Close all open APPS (mobile device)

  • Disconnect extra devices from their WiFi network.

  • Make sure there is storage room on the local device storage

  • Use a wired internet connection when possible

Common Issues:


  • Can't find my Clever badge - click here for directions on how to sign in with username and password.

  • Camera not working - Try this

  • Toolbar/Bookmarks Bar Disappeared

Possible Solutions:

    • control/shift/F (command on mac)

    • Right click>exit full screen

    • F11 - check if it’s on full screen

    • control/shift/B - bring bookmarks toolbar back (command on mac)

    • three vertical dots>settings>appearance>show bookmarks - toggle on

  • Programs are moving too slow, applications are not responding, I am getting a message that says my CPU usage is too high, etc. - Click here for instructions on how to fix high CPU usage.

  • My Google username and password are not working - Check to make sure you are typing everything exactly as it's supposed to be - capital letters, periods, etc. Make sure you are not on caps lock. If still having trouble, contact Mrs. Sullivan at ansullivan@winthrop.k12.ma.us . She will confirm your information and reset your password for you if necessary.

  • I can't join my Google Classroom - Make sure you are logged into your school Google account. Check your class code, sometimes a capital O looks like a zero or an l looks like a number one, etc. Confirm class code with your teacher.

  • Video won't play - Click here

  • Volume not working in Zoom meeting -

  • I keep getting bumped off of my Zoom meeting -


Poor Internet Connection

Here is how to connect with a Comcast representative for Winthrop for poor internet connections at home:

Everyone that has internet service through Comcast should download the XFi app on their phone. They can do a speed test there and get some technical assistance.

If that is not helpful, they can reach out to:

Angela Holm

617-279-5852

Angela_holm@comcast.com

Please provide the following:

      • Account Number

      • Address

      • Name

      • Best contact method