Be on time for all appointments. Any rescheduling or cancellation must occur earlier than 48 hours in advance of the appointment (emergencies are an exception, of course). Cancellations within 48 hours are not refundable.
Complete all assigned work. We understand that there is often a lot of work that the student must complete between sessions. If the student feels they will not be able to complete that work, they should inform the tutor ahead of the meeting. Tutors will assume all homework will be completed prior to the meeting and thus the lesson will be far less effective if that assumption is not met.
Know that accountability is everything. Test prep is very challenging work and we know that students often will struggle to complete all of the homework between sessions. We consider it one of our most important roles to be an accountability partner for our students. We never shame them and never want to be the reason that a student completes the work, but we do want to be a positive force for accountability. Because of this important role we play, we will be very transparent about the student's progress. We will keep careful notes about work expectations and whether or not the student is meeting those expectations. We do this because it yields the most positive results for students. Our transparency and honesty is never meant to make a student feel guilty; we are always focused primarily on the student's success.
Communicate. We believe that most challenges between partners who are aligned to a particular goal result from a communication breakdown. Thus, we pride ourselves on honest and consistent communication. Please always let us know if you have any questions or concerns as we go, and we will do the same.
Work hard but most importantly, work smart. Obviously study prep takes an enormous amount of time. However, the key to success is how students use that time. We work hard to teach students how to maximize their study time for the best results. That effort requires students to let us know if any part of their work is feeling ineffective or particularly frustrating. We are here to help you adapt and adjust.