Chromebook Support
The school library is the first stop for all school-issued Chromebook questions.
The school library is the first stop for all school-issued Chromebook questions.
If it is determined that a student's Chromebook needs to be submitted to the IT Department for repairs, then that student may check out a loaner Chromebook from the library. A student is not guaranteed a loaner Chromebook in cases where they have forgotten theirs. The library has a limited supply, and those supplies are reserved for students who need to send their device to IT.
If it is determined that a student's Chromebook needs to be submitted to the IT Department for repairs, then that student may check out a loaner Chromebook from the library. A student is not guaranteed a loaner Chromebook in cases where they have forgotten theirs. The library has a limited supply, and those supplies are reserved for students who need to send their device to IT.
Common Chromebook Issues & Solutions
Common Chromebook Issues & Solutions
Common Issue #1: Webpages like Canvas or Google related (Gmail, Drive, etc.) not loading (especially if every other Chromebook in the vicinity is not having the same issue)
The usual fix in cases like these is that the Chromebook's operating system needs to be updated.
Click here for a tutorial that shows how you can manually check for an update
Common Issue #2: Chromebook is frozen/stuck such that the keyboard and mouse are unresponsive
The most immediate thing you can do is quick restart the Chromebook.
Click here for the tutorial [Note: Sometimes you'll only need to do Step 3 on this tutorial]
How to Update & Reset (Quick Restart) Your Chromebook
How to Update & Reset (Quick Restart) Your Chromebook
Update your Chromebook.pdfReset your Chromebook.pdfChromebook Tech Tips
Chromebook Tech Tips
(created by Student Tech Aides)
(created by Student Tech Aides)
