Private Policy

WellnessSouth Health Clinic
Privacy Policy

Effective Date: July 25, 2025

1. Information We Collect

·         Personal Information: name, date of birth, contact details, insurance information, emergency contacts.

·         Medical Information: health history, diagnoses, treatments, prescriptions, lab results, provider notes.

·         Financial Information: billing details, payment methods, insurance claims.

·         Digital Information: IP addresses, browser type, and website/patient portal usage.

2. How We Use Information

·         Provide safe, coordinated, and effective care.

·         Communicate about appointments, test results, and treatment plans.

·         Process billing and insurance claims.

·         Comply with laws and public health reporting.

·         Improve our services and patient experience.

3. Sharing and Disclosure

·         For treatment: with other healthcare providers involved in your care.

·         For payment: with insurers, billing partners, or financial institutions.

·         For operations: quality improvement, audits, compliance, staff training.

·         As required by law: public health, safety, legal processes.

·         With your authorization: any other use with your written consent.

4. Your Rights

·         Access and request a copy of your health records.

·         Request corrections to your information.

·         Request limits on how your data is used or shared (when legally possible).

·         Receive a list of certain disclosures made about your information.

·         Choose how we communicate with you (mail, phone, email).

·         File a complaint if you believe your privacy rights have been violated.

5. Safeguards

·         Secure electronic health record systems.

·         Role-based staff access.

·         Encryption and secure data transmission.

·         Staff HIPAA and confidentiality training.

6. Website & Patient Portal

·         Our website and portal may use cookies or analytics to improve functionality.

·         Personal health information is only collected if you provide it.

7. Policy Updates

·         We may update this Privacy Policy as laws or practices change.

·         The most recent version will always be posted at our clinic and on our website.

8. Contact Us

·         WellnessSouth Health Clinic

·         Phone: 682.334.3023

·         Website: https://WellnessSouthHC.org

·         Email: [Insert privacy/compliance email]

·         Mail: [Insert Clinic Address]

9. SMS Messaging Disclosure

·         By providing your mobile number, you consent to receive SMS messages from WellnessSouth Health Clinic.

·         Your personal information, including your phone number, will not be shared with third parties for marketing purposes.

·         Message frequency may vary, and messages may be recurring (for example, appointment reminders or clinic updates).

·         You may reply STOP to opt-out of future messages at any time.

·         You may reply HELP for more information or assistance.

·         Message and data rates may apply depending on your mobile carrier.