Google Resource Center - Shared Mailboxes

Shared Mailboxes

Delegated Inboxes

A delegated inbox is a Google Workspace license that is reserved solely for receiving mail directed at this shared mailbox. Think of this as a regular Gmail account, but multiple people have access to it. Group members will be able to access the shared mailbox in addition to their own Gmail mailboxes. The UI of the delegated inbox is identical to a users own Gmail inbox, but can be further customized to help with aspects of team collaboration and organization.As delegates of this shared mailbox, group members will be able to:

Send or reply to emails that were sent to the group. Depending on the mailbox settings, the sender may appear as the mailbox itself, or alternatively, it may appear as the person who wrote and sent the message.
Read messages sent to the group
Delete messages sent to the group (Note: There is no log of actions or version history)

Delegates will not be able to:

Chat with anyone on behalf of the group
Change the group's Gmail password
Change the group's Gmail account settings
Access the delegated account on a mobile device

Collaborative Inboxes

Collaborative Inboxes in Google GroupsA collaborative inbox is a mailbox that allows group members to distribute and track responsibility for topics. In a Collaborative Inbox, group members can do any of the following from the group's Web UI:

Assign responsibility for a topic to a member of the group
Mark a topic as resolved
Edit the tags (which are similar to Gmail's labels) associated with a topic
Filter topics according to tag, resolution status, or assignee
Note: Accessing Google Groups on a mobile device would need to be done through the Chrome browser and will have limited functionality

Email Lists in Google GroupsGoogle Groups is where email lists (distribution lists) are created and managed. Use this guide to determine if you should create an email list or personal contact label.

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