FAQ

It's really simple, create an account and start browsing a broad range of brands that offer amazing products to be purchased on a once off or subscription basis. If you choose to go the subscription route, you will receive this product weekly/monthly/bi-monthly depending on your preference.

Yes! TALY is free to use!

You can edit your subscription by simply going to your account and clicking on the subscriptions card in your wallet. Then select which subscription you'd like to update and click "edit subscription". This will allow you to pause, cancel or skip as well as adjust quantities in your order. Please note that if you adjust the quantity you will be brought through the checkout again and your renewal date will be updated.  

Yes, simply go to your account and edit the subscription and select pause. Then when you're ready to start again go into your account and edit the same subscription and press resume! 

With Taly managing your subscriptions has never been easier. Just go to your account and press 'cancel' while editing your subscription. We'll be sad to see you go, but you can cancel at anytime. No hassle or fees.

For monthly subscriptions, you'll be billed on the day you place your order and every 30 days thereafter. For weekly subscriptions, billing occurs on the day of purchase and every 7 days following.

We’re an independent company and are not affiliated with the delivery providers used by each retailer. If you have a delivery issue, please reach out to our customer support at info@wearetaly.com. We’ll also notify the retailer you've subscribed to so they can assist with your delivery query.

Please send us all recommendations to info@wearetaly.com and we will see what we can do. We love improving the platform to help meet your needs so don't be shy!

Great! We'd love to work with you. Just send us an email to info@wearetaly.com with a brief description of your products and about your business. Then we will be in touch as soon as possible! 

No problem! You can contact us by email at info@wearetaly.com. We will get back to you as quickly as possible. If you're one of our vendors, you might find your answer here on our Vendor FAQ page.