tech contacts

Your principal may designate you as tech contact or inventory contact.

Technology Contact - The site level Technology Contact is the main point of contact between Tech Services (TSD) and a particular location. Tech Contacts share information both ways, put in tickets, perform basic troubleshooting, and perform tasks as needed. The Tech Contact will typically spend a varying amount of time each day working specifically on technology-related duties.

Inventory Contact - The Inventory Contact is the individual responsible for maintaining the technology inventory.

The following resources can support you with these roles.

General information

Tech contact role description

Tech contact 101

WakeConnect pages

Canvas Expansion

Help Desk - contains tips sheets and support level documents

WCPSS Inventory Contact Information

iOS Support

Staff Devices

Student Devices

Technology Equipment Record & Disposition (T-ERD)

Technology workspace

Support Sites/Tip Sheets

Adding Resources to Destiny Resource Manager

Canvas support site

Chromebook support site

Email support site

Google support site

Help Desk Portal: Tech Contact Guide

Office 365 support site

Roles Manager Instructions (for principals)

WakeID support