Tech Help

As of January 2020, WCPSS staff members can complete heat tickets in the WakeID portal.  If you have tried to troubleshoot and still run into issues, you can complete a ticket.  Instructions for completing a ticket at the help desk are at this link: Help Desk Portal Instructions.  

Refer families to the WCPSS Tech Guides here if they report difficulty logging into WakeID portal, setting up PowerSchool, or using Google Classroom and Google Meet. They can also

• Call our Help Desk at 919-664-5700 (The HelpDesk will be staffed to take calls weekdays from 7:00am - 5:00pm. Translators are available.)

All teachers have access to reset network logins and WakeID passwords. Please do not send students to the Learning Commons to have passwords reset.

If you have a new student, all accounts in PowerSchool move to WakeID overnight and a student can log in the next day.  If they are unable to do so, check with the data manager that the signed technology form was received and button unchecked for disciplinary issues.

WakeID:

• In your WakeID portal, WakeID password reset.  

• Choose People from drop down menu if it does not default to that screen.

• Search for the student by typing in their name.

• Select the student.  Then choose Menu options ( ⠇) >> Change Password >> Confirm the user >> Reset Password *

*See this PDF for detailed instructions

More information about WakeID portal passwords.

You will need to be on campus to install our networked printers.  Use PrinterLogic extension to select printer you want to install.  Follow instructions at this site: bit.ly/wakeprint or access printers at http://printers.ad.wcpss.net/.

You can also click on the up arrow on your taskbar and find the icon with a printer and green plus sign.  Clicking that will take you to the page to add printers.

If you run into problems, such as you can't click on any printer or you don't see DRMS printers, restart your computer.  It may even take a few attempts, but doing this has resolved those issues.

Resources:

• Welcome to Promethean

• Promethean: ActivPanel Resources

• Panel Basics Guide

• Wake County Promethean Resource Website

• Updates to the Panels for 24-25 School year

• Promethean Panels Basics document with photos

• Panel Info Guides with links to video instructions

Tips:

1.  If the onscreen keyboard does not appear, unplug a USB device such as USB storage or mouse.

2. If you have no/low sound, check the following:

   1. Video volume is up 

   2. Promethean Board volume is up 

   3. Chromebox volume is up (found in the settings when you click on the clock in the bottom right corner)

3. Certain websites are blocked on your Promethean Board:  To get around this, consider using your laptop to screen share to the panel. If you can access the website on your WCPSS laptop, but not on your Promethean Board, it's because the Promethean Board has a bunch of security measures on it (because WCPSS can't monitor it, like they can monitor your laptop) and certain websites are blocked. Kahoot, for example, is blocked on Promethean. Screen share instead! 

4. Saving annotations or whiteboards from Promethean Board to your Laptop or Google Drive

5. Upon launching the Promethean Whiteboard App on your ActivPanel 9 or  Elements Series, if you get a ‘Unpacking Document…’ message, close the Whiteboard App.  Open the Menu/Locker and select the Files app.  In the Downloads folder, delete the whiteboard_state file (or whiteboard_state.dat if applicable).  You can now relaunch the Whiteboard App and the message will no longer appear.

"There are currently no Logon Servers available to service the Logon Request" 

1st Solution, check Wifi Access.

Press the F8 key:

When the following screen appears check for the following:

1. Airplane Mode Status “OFF”

2. 802.11 Wireless Radio Status “ON”

3. Bluetooth “ON” or “OFF” (does not matter)

If one or more of these is set incorrectly use the “Click to Change Status” buttons to fix.

I found this thing; can I use it?

Staff should consult the Digital Resource Product Library periodically to check that the resources and tools they are using with students are approved.  Check the status for products if they are approved, allowed, or reviewed & denied.  Always be sure to check the terms of service and privacy policy for digital products you are using with students.

If you find a tool that you think should be added to the DRPL, please contact a member of MTAC and we will assist you with the following steps to submit a request.  *Currently, all new product recommendations are suspended while Tech Services catches up on the backlog.

Approved extensions can be found here and within the Chrome web store.

Where did you get your laptop case?

You can order a laptop case for your staff laptop online here. 

I'm leaving WCPSS, what do I need to do?

Visit the site leaving.wcpss.net for details on how to save documents in your Drive.  Please make sure you have saved anything before your last day of employment.  After your last day, you will be unable to access your WakeID.

On your last day of employment, you will need to turn in your laptop and charger. 

If you'd like to show a movie to your class, please review the WCPSS guidelines for showing films and complete the prior approval form for films. You will need to send home a permission slip prior to showing any film for which all students do not meet the age requirement of the MPAA rating