Chick-fil-A 

Operations Director Apprentice

Two Locations:

1680 Wesel Blvd | Hagerstown, MD 21740

10510 Vida Dr | Hagerstown, MD 21740

www.chick-fil-a.com

$15.00 per hour

Daytime, Evening, and Saturday Hours

Position Overview:

At Chick-fil-A, the Operations Director Apprentice role is more than just a job, it’s a leadership opportunity to make a lasting impact. Working alongside the Restaurant Owner/Operator, the Operations Director supports the aspects of restaurant operations to ensure the highest standards of food quality, speed of service, team development, and guest satisfaction.

This role is ideal for a results-driven leader who thrives in a fast-paced environment, enjoys developing others, and is committed to excellence in every detail.

Key Responsibilities

Operational Leadership

·         Oversee daily restaurant operations, ensuring excellence in food safety, quality, accuracy, and speed of service.

·         Develop and implement efficient systems to optimize productivity and uphold Chick-fil-A’s operational standards.

·         Manage labor, food costs, and inventory to meet profitability and efficiency goals.

·         Ensure consistent adherence to all Chick-fil-A policies, procedures, and brand standards.

·         Lead all aspects of kitchen (Back of House) and/or front counter (Front of House) operations with a hands-on approach.

Team Development

·         Recruit, interview, and onboard new team members with a focus on culture fit and excellence.

·         Coach and mentor team leaders and shift managers to reach their full potential.

·         Provide ongoing feedback and performance evaluations to encourage growth and accountability.

·         Foster a positive, team-oriented culture built on respect, communication, and servant leadership.

Guest & Quality Experience

·         Maintain a relentless focus on food safety, cleanliness, and consistency across all operations.

·         Ensure that all guests experience Chick-fil-A’s signature hospitality and product quality.

·         Quickly resolve any operational or service-related issues to uphold the restaurant’s reputation.

Strategic Management

·         Partner with the Operator to create and execute business plans focused on growth, efficiency, and guest satisfaction.

·         Analyze key performance indicators (KPIs) and identify opportunities for improvement.

·         Oversee scheduling and labor forecasting to balance service excellence with cost management.

·         Manage vendor relationships and ensure compliance with health and safety regulations.

Leadership Presence

·         Model Chick-fil-A’s core values of integrity, excellence, and care in every interaction.

·         Set the tone for operational excellence by leading with a servant’s heart and a growth mindset.

·         Communicate clearly and effectively across all levels of the team and leadership.

Qualifications and Skills

·         Proven experience in restaurant management- (WCPS CTE-Culinary, Food & Beverage Management) or operations management (WCPS-Hospitality & Tourism, Business Management, Marketing)

·         Chick-fil-A experience preferred but not required.

·         Strong leadership and team development skills.

·         Exceptional organizational, analytical, and problem-solving abilities.

·         Excellent communication and interpersonal skills.

·         Ability to manage multiple priorities in a fast-paced environment.

·         Proficiency in scheduling, inventory management, and basic business reporting.

·         ServSafe certification or equivalent food safety training preferred.

·         Flexible availability (including early mornings, evenings, and weekends; closed on Sundays).

·         Ability to stand for long periods and lift 10–50 lbs as needed.

Benefits

·         A fun, fast-paced work environment where you can positively influence others.

·         Mentorship and professional development from an experienced Operator and leadership team.

·         Opportunities for career growth and advancement within Chick-fil-A.

·         Flexible scheduling and guaranteed Sundays off.

·         Competitive pay and performance-based bonuses.

·         Scholarship opportunities and access to leadership development programs.

Qualifying Related Instruction:

Culinary, Food & Beverage Management, Hospitality & Tourism, Business Management, Marketing

Click this link to review eligible related instruction programs and classes.

How to Apply:

Ready to kickstart your journey into the professional world? Follow these steps to apply for the WCPS Apprenticeship Program:

1.     Team Up with Your Career Coach: Get tailored support from your High School’s Career Coach to craft a job-specific resume and cover letter that shine.

2.     Download the Application: Grab the WCPS Apprenticeship Application and fill it out with all your current details.

3.     Prepare Your Documents: Make sure to include your resume and cover letter, using our handy templates for guidance. Student Resources are located here.

4.     Request Your Recommendations: Ask your related instruction teacher and School Counselor to fill out and return the recommendation form to be included in your completed application packet.

5.     Submit Your Application: Hand in your completed application, cover letter, and resume to your School Counselor or Career Coach. Your Career Coach or Counselor will submit your completed application to Siona Escoto, Apprenticeship Coordinator at EscotSio@wcps.k12.md.us with the team email, Apprenticeship@wcps.k12.md.us cc’d.

6.     Stay Tuned for the Interview: Sit tight! If you're selected for an interview, the employer will reach out to you directly.

Ready to take the first step towards an exciting apprenticeship opportunity? Let's make it happen together! 🌟

Contact the CTE Apprenticeship Team:

Siona Escoto | Apprenticeship Coordinator

EscotSio@wcps.k12.md.us | 301-766-2951

CTE Apprenticeship Team | Apprenticeship@wcps.k12.md.us | wcpsapprenticeships.com