SECURE MESSAGING

To protect student confidentiality, please use the Private Message feature when sending messages to a group.

This feature will ensure that when a parent responds to the group message, only the sender (not the entire group) will see the parent response.

ParentSquare Messaging.pdf

PREFERENCES

Too many messages? Do you prefer to receive texts or emails only?

Update your Notification Preferences (Mobile Apps)

1. Open the ParentSquare App.

2. From your home screen click the triple bar in the top left corner

3. Click on "Account" and then "Preferences".

4. Select "Notifications Settings."

5. Adjust your preferences for email, text, and app configurations. You can set them for "Never," "Instant," or "Digest." Digest compiles messages for a single delivery.

Update your Notification Preferences (Website)

1. Log into ParentSquare. (https://www.parentsquare.com/signin)

2. In the upper right corner, click on your name

3. Click on "My Account"

4. In the Notifications Settings box in the upper right, lick on "Customize your settings".

5. Adjust your preferences for email, text, and app configurations. You can set them for "Never," "Instant," or "Digest." Digest compiles messages for a single delivery.

Note that Emergency Alerts & Notices cannot be turned off.

Also, School Alerts should remain on for important notifications for things such as school closures, early pick up, etc.

SCHEDULING POSTS

A second strategy for reducing message fatigue is to schedule posts for times that are outside of school and/or typical business hours.

Scheduling Posts in PS.pdf

HOW TO CREATE...

Parent Square Training Resources (login required)

Staff Members who are also Parents

If you are a staff member and a parent, multiple accounts will be created for you if you have a staff email account on your staff record and a personal email address on your parent record. You have two choices:

  1. A staff member can choose to have two ParentSquare accounts, one with their staff email address used for the teacher/staff account, and a personal email address used for the parent account.

  2. A staff member can have one ParentSquare account with only one email address: some districts require this email to be district-issued. Please check with your school district.

To have one account:

  1. Contact your child’s school to update your contact information in the SIS to your staff email address. Verify that each of your children have the same email address and mobile phone number listed for you.

  2. Delete your ParentSquare user account(s) that does not have the correct email address (choose “Delete” when accessing your account in ParentSquare).

  3. Your account will be corrected when we sync with the SIS. If the contact information has been made consistent across accounts in the SIS and the ParentSquare account(s) with the incorrect contact information have been deleted, then when we sync, your associations will be pulled into one ParentSquare account.

STAFF: if the process didn’t work and you have made certain information matches in all accounts, you can submit a request that we merge your staff and parent accounts:

  • Email the following to support@parentsquare.com: your name, the school(s) at which you have accounts, and your staff email address and phone number to use on the merged account.


Click here to learn How to Combine/Merge Accounts for those with parent and staff accounts.