Answers to Some Commonly Asked Staff Questions

My cursor isn't working on my Chromebook?

All Chromebook repair support is to go through Dave Campbell. Please share the Google Password Reset and Chromebook Repair site link with parents: https://sites.google.com/watertowncsd.org/wcsdcovid-19updates/PWreset

A student cannot log into his/her Chromebook. Who should I contact?

All Google password resets are to go through Dave Campbell. Please share the Google Password Reset and Chromebook Repair site link with parents: https://sites.google.com/watertowncsd.org/wcsdcovid-19updates/PWreset

My Student is having an issue with his or her Chromebook that we can't fix. Who should I direct the student/parent/guardian to for support?

Advise them to call one of two numbers in order to setup an appointment to come in to the high school.

(315) 783-3864 (AV Office at High School) or (315) 785-3865

Please ask them to leave a message with name, issue, and a return phone call number. We will attempt to call back to them as soon as possible to set make an appointment on Tuesdays or Thursdays between 10am and 11am.

How do I set up email notifications in Classroom so I know when a student leaves a private comment on an assignment?

It is all in your settings. Please use the link to turn on or off your settings.

https://support.google.com/edu/classroom/answer/6141557?co=GENIE.Platform%3DDesktop&hl=en

My settings are set to receive notifications but I am still not receiving emails when my students turn in assignments. What am I doing wrong?

Maybe nothing. There are teachers who work in the same building who receive email notifications when students turn in assignments and some teachers who do not, even though the settings are the same. Daphne Batista is currently working on this problem, but the more names we can send her the more likely we can find what the similarities are between those accounts and get it rectified. Email Daphne at dbattista@watertowncsd.org and ask her to add your name to the list of those who are not receiving notifications.

How do I set up my Google Site?

Detailed instructions are available on the Google Sites for WCSD page.

How do I add a Search Bar to my Google Site?

Go to the Google Custom Search Engine page: https://cse.google.com/

1. From the Google Custom Search homepage, click Create a custom search engine or New search engine.

2. In the Sites to search box, type one or more sites you want to include in the search results. ...

3. In the Name of the search engine field, enter a name to identify your search engine. ...

4. Once you're ready, click Create.

I want to communicate with students and parents, but I am uncomfortable sharing my cell number with everyone. Are other phone options available?

Yes- check out Google Voice. You can learn how to set up a 2nd phone number so that you can call out and receive calls using your Google Voice number instead of your personal phone number.

• A special coupon code unlocks Unlimited access through at least April 30.
  To activate Screencastify Unlimited access, follow these instructions:

  • Visit this page and click "Redeem coupon" (under the Next Billing Date)

  • Enter code CAST_COVID

  • Click "Activate License" (no credit card required). Ignore the Next Billing Date - that will be incorrect

Can I view all of my students at once on a Chromebook?

You can view multiple students at once, but the number you can view at one time is device dependent. More powerful processors allow up to 49 participants to be viewed on the screen at one time. Learn more here: https://support.zoom.us/hc/en-us/articles/360000005883-Displaying-participants-in-gallery-view

How can I change the screen so my students can be the speaker?

Zoom by default uses speaker view, which generally works well with smaller groups of adults, but not necessarily with classrooms. You might try switching settings as needed to have the focus on you or on peers taking turns answering questions.

This page explains active speaker settings: https://support.zoom.us/hc/en-us/articles/201362403-Active-Speaker-Video-Layout-

How Can I create breakout rooms in Zoom?

Here is a quick guide on how to set them up. Guide to Creating Breakout Rooms