Use Cases

Use Case 1: The Casual Reader - Sarah

Sarah is a twenty-eight-year-old marketing professional who reads two to three books per month. She heard about a new thriller from a coworker and wants to purchase it for the upcoming weekend. Sarah visits Book Heaven for the first time and uses the search bar to find "The Silent Patient." The search results display the book with its cover, author, price, and ratings. She clicks to view detailed information including the synopsis and customer reviews, which convince her to buy it. Since she's new to the site, Sarah creates an account with her email and password, then adds the book to her cart and proceeds to checkout. She enters her shipping address, selects standard shipping, and completes the purchase using her credit card on the secure payment page. After placing her order, she receives an order confirmation both on-screen and via email with her order number and delivery estimate. Sarah appreciates that the system saved her information to her profile for future purchases, making her next visit easier.

Use Case 2: The Avid Reader - Marcus

Marcus is a fifty-two-year-old high school English teacher who purchases eight to ten books monthly and is a member of two book clubs. Marcus opens the Book Heaven mobile app on Saturday morning and logs in to his account. The home screen displays personalized recommendations including a James Baldwin biography based on his recent purchases of Baldwin's novels. He adds it to his cart. Marcus then searches for Isabel Allende to check for new releases and finds her latest novel published last month. He adds it to his cart. Needing a book for his book club, he browses the "Classics" category and uses filters for 19th-century publications under $20 with high ratings. He selects "Middlemarch" and adds it to his cart. At checkout, Marcus uses his saved payment and shipping information and selects expedited shipping. After placing his order, he checks his order history to track his reading and sees that a previous order is arriving today. Before closing the app, Marcus searches for "The Nightingale" and uses the "Customers Also Bought" section to find similar recommendations for a book club member who asked for suggestions.