Overview: 

• Book Heaven is an online bookstore platform designed to support the full lifecycle of browsing, searching, purchasing, and managing books in a scalable and secure way. The system will consist of a web-based user interface for customers, an administrative console for store managers, and a backend service layer that handles catalog, inventory, orders, user accounts, and payments.

Stakeholders and Users

• Customers: End users who browse, search, and purchase books through the storefront.

• Administrators: Manage catalog data, pricing, inventory, and orders through a secure admin interface.

• Business Owner: Oversees platform operations, monitors performance, and makes strategic decisions.

• Customer Support: Handles user inquiries, order issues, and refund requests.

• Payment Provider: Third-party service that processes online payments securely.

• System Developers/Operators: Maintain the platform, handle deployment, and ensure performance, security, and availability.

Constraints

• C-1 : Development and deployment must remain within the scope of a student project and a single academic term.

• C-2 : All payments must be processed through a third-party provider; no raw payment data will be stored or processed internally.

• C-3 :  Initial deployment will be limited to a single cloud region or hosting environment.

• C-4 : The system design must remain lightweight and maintainable for a small development team.